Ryan Giroir, MBA

Experience

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  U.S. Computer Corporation

  Jan 2003 - Jan 2008

  Senior Systems Consultant / Large Account Representative

  Successful in selling IT Solutions to existing customers and new prospects in the Oil & Gas, Healthcare, and Manufacturing markets by offering a solutions partner that was willing to invest the time necessary to make sure that our solutions were effective and profitable for both the customer and the company. Successful in:• Exceeding profit goals during each year of employment• Developing sales plan for selling the new windows version of USC Accounting System to existing DOS customers as well as targeted campaign for new customer acquisition in Oil & Gas and Manufacturing markets • Successfully developed plan for becoming VMware reseller and developing sales strategy to sell VMware virtualization to key accounts. • Led and trained Jr. Systems Consultants • Worked closely with management to develop and implement sales strategies for new and existing products• Team building between Sales, Software Services, and Implementation Services DepartmentsNotable Sales:• Successful in selling a small team of IT personnel to T3 Energy Services. This was the first outsourced contracting project that was won by my division of U.S. Computer Corporation.• Closed network infrastructure solution that included a over 40 servers, fiber as well as ethernet gigabit network WAN and LAN infrastructure, server software, thin clients and installation services to connect 9 remote hospital locations Show less

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  Setcom Corporation

  Dec 2009 - May 2017

  Sales Manager

  Develop and motivate sales team, report monthly and quarterly expectations on a monthly basis, design and implement sales strategies, hire and train new sales personnel, develop S.M.A.R.T. sales activity goals that help our team members achieve revenue goals. Proven Success in: • Implementing sales strategies for new products in the fire services, industrial, law enforcement, and workboat markets. • Successfully worked with management through the acquisition of a competitors company to implement the products and assets acquired in the transaction. • Successfully developed strategic relationships with industrial customers like Schlumberger and Pacific Gas and Electric to become their primary high noise headset vendor. • Growing and developing team of Inside Account Executives (IAE) and Sales Support Specialists (SSS). Implemented a new sales team structure in 2012 to have 3 territory IAEs with 2 SSSs supporting them to allow the IAE more time to leverage and focus their skills and time towards developing business within key targeted accounts.Notable Sales:• Signed one year exclusivity contract with Rosenbauer America in 2013 to bring Setcom’s newly invented CommandCom system to the fire services market. • Established a headset purchase program with Schlumberger through one our distribution partner, Shreveport Communications, that would increase sales within SLB from 500 headsets per year to 1.200 headsets per year through Shreveport Communications. Show less

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  Apple

  Jun 2017 - now

  • Contact Delivery Support & Analysis (CDSA) Manager - AC Support Operations & Technologies

    Jul 2022 - now

  • Real Time Operations Manager - AC Support Operations & Technologies

    Feb 2019 - Jul 2022

  • Support Operations Manager - AHA Helpdesk - WorldWide AppleCare Operations

    Jun 2017 - Feb 2019