Erin Lowell

Experience

• 

  Illinois State University

  Jan 2010 - Jan 2012

  IT Technician
• 

  Cary Junior High School

  Jan 2013 - Jan 2014

  7th Grade Language Arts Teacher
• 

  Barrington 220 School District

  Jan 2015 - Jan 2016

  -Organized, managed, and facilitated in-person teacher training.

  • Information Technology Support Assistant

    Jan 2014 - Jan 2016

  • Computer Coding Teacher

    Jan 2015 - Jan 2015
• 

  Defined Learning

  Jan 2016 - Jan 2017

  Content Development Specialist

  -Designed lesson plans from scratch and delivered STEM training for teachers and school leaders across the country.

• 

  Utilities Inc.

  Nov 2017 - Sept 2018

  Training Coordinator

  -Built and presented training programs for field technicians. -Managed the design, delivery, and continuous improvement of training programs (video production to support needs of HR and IT functions).

• 

  Procore Technologies

  Jun 2019 - Aug 2021

  -Managed 100+ SMB level customers post-implementation representing ~3 million ARR.-Conducted quarterly business reviews to discuss account health, best practices, and maximizing ROI with Procore.-Recommended processes and improvements to contractors post-implementation that were best suited for their business needs. -Regularly met with 50+ SMB level customers to drive the implementation of Procore tools.-Built rapport and cultivated long-lasting relationships with customers through continuous communication and follow-up.

  • Customer Success Manager

    Apr 2020 - Aug 2021

  • Implementation Manager

    Jun 2019 - Aug 2021
• 

  Dialpad

  Aug 2021 - Jun 2022

  Customer Success Manager, Mid-Market

  -Managed 50+ mid-market level customers post-implementation through renewal representing ~$3 million ARR.-Led regular meetings and quarterly business reviews to discuss goals, initiatives, and success planning.-Created customer plans with criteria and milestones to evaluate success on goals and growth.

• 

  DocuSign

  May 2022 - Apr 2024

  -Managed 20+ enterprise level customers post-onboarding representing ~$4 million ARR.-Co-led renewal and expansion deals with sales driving 95% gross retention and upwards of 115% growth in Q4 2023.-Orchestrated a 30% increase in product feature adoption through strategic training programs and cross-functional collaboration demos with Solution partners.-Introduced and guided customers in creating a Center of Excellence to improve governance and prioritize DocuSign initiatives with measurable outcomes.-Created customer success plans and led quarterly business reviews to articulate the value and return of investment from the software. Show less

  • Sr. Customer Success Manager

    Jan 2023 - Apr 2024

  • Customer Success Manager II

    May 2022 - Mar 2024
• 

  Highspot

  Aug 2024 - now

  Customer Success Manager, Commercial

  -Manage 25+ commercial customers post-onboarding representing ~$2 million ARR.-Routinely assess customer health metrics to determine current state and create mutually agreed upon action plans to correlate with company initiatives.-Create customer success plans and lead quarterly business reviews to articulate the value and ROI from the software.