Ramesh Kumar

Experience

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  Various Companies

  Feb 2002 - Jan 2011

  Manager of Operations and Customer Executive: 8+ years

  • Team management and performance.

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  Bank of America

  Jan 2009 - Jan 2011

  Team Leader

  • Project Plan creation and formulate project milestones (PMO Office).

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  Cognizant Technology Solutions

  Feb 2012 - Jul 2013

  Team Leader

  • Created project requirements and dependencies, Project risks monitoring, risk mitigations roadmap.• Quality assurance across processes for varied LOBs in Insurance vertical.• Pioneered Quality assurance team with framework & procedures workflow.• Established review management, internal audit for LOB’s, Quality control strategies & objectives, procedures to maximize quality.• Design documentation on E2E processes for greater transparency.• Document past use cases, RCA’s & opportunities for process optimization.• Mapped transition and implementation for process.• Worked on Operations impact assessment, BCP reports, risk logs, change requests implementation stages. Weniger anzeigen

• 

  Francorp India

  Jul 2013 - Jan 2014

  Business Strategy Consultant

  • Implemented action plans road map, bottleneck solutions in various projects to ensure project delivery & meeting timely milestones.• Quantifiable recommendations and ease of implementation for 80% impact• Developed Business Operations Strategy in analytics and technology platforms supporting client’s customer Operations to 40% revenue growth.• Solutions deployment using predictive analytics, workflow management tools for business stakeholders in lead prioritization.• Led upgrade tool set across automation, test management, and adapt to latest practices.• Handled escalations on delivery issues with customer & stakeholders.• Efficiency improvements through automation, reusability, continuous upgrade in technical, process and skill abilities.• Standardized test templates like estimation templates, reporting templates, test management tools, test case templates.• Client handling by ensuring zero defect leakage.• Deliver the project solution as per scope, cost & schedule, worked on adhoc extended project scopes on macro level projects.• Achieved profits up to 25% for best practice sharing platform for Projects.• Provided estimates, productive deliverables within timelines & Risk management by identifying risk areas and mitigation plan.• Led brainstorming sessions with CEOs, CFOs, COOs to foresee the industry transformation and develop industry standards. Weniger anzeigen

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  Growth Thinkers LLP

  Jan 2015 - now

  Strategy & Project Consultant

  • Directing team of skilled professionals, Consultants, Team leads and client end team coordination.• Managing scope, planning, tracking, budgeting, change control in project life cycle.• Managing project teams delivery and support management for entire SDLC.• Analyzing and translating business requirements to technical requirements, architecture & deliver new and complex high-quality solutions to clients for varied business requirements.• Managing portfolio engagement staffing with balancing on organization profit and long-term client opportunity.• Implementing KPI, MOR, SOW, SLA and SLO reports at the account level.• Lead the bid process (RFI-RFP-SOW), pricing strategy, client presentation, Negotiation and contract signing.• Developed monetization strategies on use cases for operations and resulting in ~$500M growth for reinvestment in new product services market.• Owning of Continuous testing, integration, deployments (CI/CD/CT).• Re-designed and improvised operating models, organizational structures, org. mapping capability, team structure, operations procedures.• Supervised Managers, establishing PMO frameworks as PMO Manager.• Conduct post project reviews, lessons learned, performance score cards.• Accelerated growth strategy implementation, led Marketing Campaigns, SOPs for business objectives.• Implemented Strategy and Operations, market analysis, product distribution services assessment to increase margins and optimize operations.• Business plans formulation and implementation for breakeven and ROI improvement for 5-year period.• Conducted market launch research for project to capture leads and market penetration.• Contributed data driven Strategies, Digital Strategies, lead Management, Complaint reduction, merchandise handling, client testimony handling.• Outlined cross functional teams product/service planning for India entry markets & Middle East. Weniger anzeigen