SUSHANT SINGH

Experience

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  Serco

  Jun 2013 - Feb 2014

  Customer Service Representative

  • Coordinated timely responses to online customer communication and researched complex issues.• Drove sales by educating customers about products and services.• Provided excellent customer service by efficiently resolving issues and responding to inquiries.• Kept accurate records of all customer interactions and transactions.• Responded to customer inquiries and concerns within set deadlines.• Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.• Listened to customers' questions and concerns to provide answers or responses.• Delivered organizational development focused on business needs. Show less

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  Standard Chartered Bank

  Feb 2014 - Oct 2014

  Collection officer

  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.• Calling the account holders of Mortgaged & LAP customer whoever missed their payment.• Achieving the monthly targets & get payment done on times by clients.• Proved successful working within tight deadlines and fast-paced atmosphere.• Developed and maintained courteous and effective working relationships. Show less

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  FOURTH DIMENSION INDIA PVT LTD

  Nov 2014 - Mar 2019

  MIS COORDINATOR

  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation, and comprehensive support.• Coordinating the field team to get the work done with the timelines.• Sending the report on daily basis to the clients & audit the work.• Follow up for payments with the client.• Created plans and communicated deadlines to ensure projects were completed on time.

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  Noon

  Mar 2019 - now

  • Handling purchase monitoring queue to identify fraud activities, both consumer end and merchant end.• Identify and analyze the current trends in fraud/risk pattern and framing new rules in fraud expert-Risk engine according to the business model and merchant requirements• Monitoring fraudulent purchases and transactions. Synchronization with logistics and reverse logistics department.• Handling the Buyer Abuse Queue & Fraud /ATO queue• Regular monitoring of abnormal activities and finetuning the system as per the requirement.• Worked on the wallet fraud queue • Involved in the detailed analysis of highly abusive customers and accounts involving coupon codes, discount abuses. Show less

  • Senior Risk Analyst

    Mar 2019 - now

  • Risk Analyst

    Mar 2019 - now