Eric Cao

Experience

• 

  Softtek

  Oct 2010 - now

  Take charge of APAC Shift Lead/Technical Lead/Senior System Adminstor role on EA online digital platform. Leading 8 team-members to manage 30,000+ EA online servers, including commitment setting and competency based skills improvement, as well as team moral and key talent retention. Periodically develop and implement new strategy to improve performance of online infrastructure platform.Infrastructure Platform Management:• Troubleshoot Linux servers and network issues, both OS and hardware, BIOS, RAID, ILO, DRAC's, updating firmware.• Provisioning and Decommissioning builds in either Bare Metal or virtual machines with vsphere with IVY (Cloudbolt)/ KVM / Xen with Cobbler / Puppet /Chef /Terraform /Infoblox integration.• Perform system maintenance, setup cron jobs, mount storage, NAS, SAN, NFS, adjust partitions, LVM, Trouble shooting, RCA and etc.• Manage DNS servers, BIND, Zonefiles etc internal with Infoblox and external with Akamai.• LDAP service management.• Online Stratum-1 and Stratum-1 NTP service administration• SSL Certificates administration: SSL certificates management, internal for EA Self-signed certificate and external for Symantec/DigiCert• Account management: Create, remove and give support to User accounts, Local, RSA, LDAP and PCI environment.• Monthly System Security patch via Spacewalk.Cloud management:VMware vSphere platform administration.AWS(Amazon Web Services) Management for Electronic Arts Online Games servers/service.• EC2, IAM, S3, CloudFront, CloudFormation, AWS-Cli, MonitoringStorage management:• Tiered File/Block Storage (NetApp) Capacity/performance monitoring/provision/management• Virtualized Storage management for vSphere (Tintri)• Snapshot management: Backups/restore/monitoringConfiguration management: Terraform, Chef , Puppet 2/3 management for 20,000+ servers in EA digital platformAutomation:Automation scripting for routine manually work via Python, Web2pyOther Skills: Docker, Kubernetes. Show less Linux System Administrator for EA Digital Platform , managing the infrastructure for EA online services , providing first level support for Linux boxes troubleshooting and remediation• Manage and diagnose basic day to day OS/hardware issues.• Create, remove and give support to User accounts, NIS / LDAP• Configure, Install, update and remove program, Perform system maintenance, • System Backup and Restore management via Symantec Netbackup• Application of beta and production patches, deploys.Participate in Bi-Weekly scheduled downtime tasks， assist with Game Patch Deployment request. •Team work, with Service desk tickets, 24/7/365. Maintain contact with L3 unix and other teams to provide support as necessary.(RHEL 4, 5, 6; CentOS 5, 6) Show less

  • Level 3 Linux System Administrator @Electronic Arts, APAC Shift Lead/Technical Lead

    Apr 2015 - now

  • FLS Linux Systems Administrator @Electronic Arts (APAC Shift Lead)

    May 2013 - Mar 2015

  • Technical Support Engineer @GE

    Oct 2010 - Apr 2013