Elena Mistretta

Experience

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  Sellbytel

  May 2011 - Oct 2013

  First Level Software Technician (Apple Care Project), SELLBYTEL Group,

  • Technical support for iOS Apple devices for the Italian market• Responsible for diagnosing problems and providing resolutions for software and hardware issues• Providing excellent customer satisfaction through effective handling of concerns in collaboration with technical team and other internal departments• Ensuring that records of work are processed and maintained accurately and on time• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies ---- Contributes to team effort by accomplishing related results as needed Show less

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  Bodas.net

  Jan 2013 - Nov 2013

  Web Copywriter/ Content Editor

  • Produce written content for the audience of Bodas.net website, wedding planner website, publish into content management system.• Write and edit articles• Write attention-grabbing promotions and offers• Find/edit images• Create and manage editorial calendars and sourcing strategy• Answer to client's enquires about content changes and modifications.• Manage content on website in adherence to editorial calendar• Manage relationships with freelance writers• Report monthly on top content Show less

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  Privalia

  Nov 2013 - Nov 2015

  Senior Product Analyst and Content Management

  - Writing product descriptions.- Definition and organization of product categories for the campaigns.- Preparing information for web publication (descriptions, prices, references, pictures, etc.).- Entering data into the computer system.- Validation of campaigns images and content for the publication on the website.Languages used: spanish and italian.

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  Http://www.apartmentsbebarcelona.com

  Jan 2015 - Apr 2015

  Social media manager and customer support

  Providing customer service support via email.Responding, by email or telephone to all claims, concerns, suggestions or queries related to the contracted services. Other duties may include english, italian and spanish translation, supporting social media issues

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  Motobuykers.com

  Jun 2016 - Sept 2016

  SAC Customer Service Coordinator

  - Attending customer phone calls/mails and providing information about services and products.- Coordinating meeting for SAC team and marketing team.- Create and analyze sales and aftersale performance, KPI data and tickets data using Zendesk.- Maintain a very close working relationship with social media and Marketing departments to achieve objectives.- Establish and maintain effective collaboration with the product team to provide customer feedback for new product enhancements.- Languages used: Spanish and Italian Show less

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  ETNIA BARCELONA, S.L

  Feb 2017 - Mar 2022

  Assistant Key Account Manager

  - Manager customer enquirie by phone, e-mail- Establish sales play, monitor result and follow up with client.- Coordination with sale, product and marketing teams to ensure an accurate service to customer.- Implement creative ways to improve customer relationship, promove conpany products.- Build and maintain strong customer relationship.- Receiving and manage orders from providers using SAP-Work together with area manager

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  BBrothers ADV

  Aug 2020 - Mar 2022

  Sales Account Manager
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  Giambrone & Partners Studio Legale Internazionale

  Mar 2022 - now

  Sales Service Executive
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  La Battigia Resort

  Mar 2024 - now

  Customer and sales developer