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Debora V.

Debora V.

Sales Team Member

Followers of Debora V.630 followers
location of Debora V.Edinburgh, Scotland, United Kingdom

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  • Timeline

  • About me

    Customer Success Team Leader @ Trip.com | Bachelor's in Tourism

  • Education

    • Estoril Higher Institute for Tourism and Hotel Studies

      2011 - 2014
      Bachelor's degree

    • ISEG - Lisbon School of Economics and Management

      2016 - 2017

    • Escola Superior de Hotelaria e Turismo do Estoril

      2011 - 2014
      Bachelor's degree

  • Experience

    • Decathlon Portugal

      Jan 2009 - Jan 2011
      Sales Team Member

    • Pena Aventura Park

      Jul 2013 - Aug 2013
      Technical Trainee in Sport Activities

      Estágio curricular no âmbito da licenciatura de Gestão do Lazer e Animação Turística.Leisure Management and Tourism Entertainment curricular internship.

    • ESHTE

      Jan 2014 - Sept 2014

      Enquadramento, acompanhamento e supervisão das aulas práticas (Canoagem, Escalada, Rappel, Windsurf, Surf e BTT) da disciplina de Animação Desportiva I da licenciatura de Gestão do Lazer e Animação Turística.Enquadramento, acompanhamento e supervisão de atividades durante o acampamento, realizado em Ferreira do Zêzere no âmbito da disciplina de Animação Desportiva I.Enquadramento, acompanhamento e supervisão da operacionalização da atividade de slide no Open Day da Escola Superior de Hotelaria e Turismo do Estoril (ESHTE). Show less

      • Student

        Sept 2011 - Sept 2014

      • Technical Trainee

        Jan 2014 - Jun 2014

    • SUP Addiction Portugal

      May 2014 - Sept 2014
      SUP Instructor

    • Zmar Eco Campo

      Jul 2014 - Aug 2014
      Tourism Entertainment Intern

      Estágio curricular no âmbito da licenciatura de Gestão do Lazer e Animação Turística.Leisure Management and Tourism Entertainment curricular internship.

    • Fnac

      Nov 2014 - May 2017
      Customer Service Supervisor

    • Discoveries Studio - Let's make History

      May 2017 - Nov 2017
      Discoveries Agent

    • Pine Cliffs Resort

      Apr 2018 - Sept 2018
      Recepcionist

    • WellXProSchool - Wellness and Exercise

      Dec 2019 - Oct 2020
      Office Manager & Events Coordinator

    • Trip.com

      Mar 2021 - Feb 2025

      Portuguese Customer Service Advisor

      • Customer Success Team Leader

        Mar 2023 - Feb 2025

      • EU Executive Escalation Specialist

        Jul 2022 - Mar 2023

      • Customer Success Advisor

        Nov 2021 - Jun 2022

      • Customer Service Advisor

        Mar 2021 - Oct 2021

  • Licenses & Certifications

    • Becoming the Manager that Your Team Wants

      LinkedIn
      Mar 2023
      View certificate certificate

    • How to Set Goals When Everything Feels Like a Priority

      LinkedIn
      Apr 2024
      View certificate certificate

    • Getting Started with GIS (for ArcGIS 10)

      Esri
      Oct 2012

    • Certificado Participante como Oradora no 11º Encontro Utilizadores Esri 2013

      ESRI Portugal
      Jun 2013