Anees Asharaf Ali

Experience

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  Kerala Roadways LTD

  May 2009 - Jun 2011

  IT Administrator

   Responsible for diagnosing and resolving hardware ,software & end-user problems Acting as the first point of contact for all IT and Technical queries  Developing the infrastructure and system to meet the companies need Hard ware support, Computer assembling ,Application software installation, management software installation Maintaining and distribution of IT asset Customer Support

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  Middle East Communications & Wireless Devices Trdg. LLC

  Sept 2011 - Aug 2013

  Channel Support

   Providing training to both Technical & Inter-Personal teams.  Troubleshooting all Viruses, Internet related and networking issues in LAN. Installing and managing Windows Server 2003 & 2008 Active directory and Exchange server 2003. Provided overall analysis of software applications and communications software. Maintained, installed, and developed LAN/WAN systems Worked closely with internal customers and vendors. Configured and integrated TCP/IP, and other LAN network protocols in a LAN/WAN environment Participated in network hardware/software installation tasks and system integration tasks Configured and documented standard desktop computer workstations. Upgraded and maintained systems.  Trained and assisted users with hands-on troubleshooting of workstation equipment and peripherals. Tested programs for completeness, maintaining documentation. Designed and created forms and reports. Authored and delivered user training. Supervised and maintained daily network operations, including internet/intranet site administration, backup, disaster recovery, virus-protection, e-mail, and security. Show less

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  Alif Global Communications FZE

  Oct 2013 - Apr 2015

  IT Support Specialist

  • Installation of Hardware and Software including Thin Clients, Desktop PCs, Laptops, Tablets, Mobiles and networking maintenance along with specific software solutions as needed.• Performing a pivotal role within the company as Support Engineer which includes the daily resolution of end users issues.• Ability to convey technical solutions in a clear and concise manner to the users.• Implementation of continual service improvement plan hereby ensuring full compliance with ITIL standards.• Coordinating between vendors and procurement team to for the procuring of any new assets as per company policy.• Quickly responding, undertaking analysis, diagnosis and resolution of client problems via phone, Email and face to face contact.• Escalating unresolved problems to concern team or other supporting staff.• Taking ownership of problems and tracking them to a successful conclusion.• Raising and maintaining incident tickets and problem records.• Continuously reviewing performance against Service Level Agreements.• Producing documentation and reports to a high standard.• Close service calls as per agreed SLA on Help Desk System thereby ensuring the quality helpdesk data are gathered.• Professional in charge of the security and maintenance of organisation’s assets such as PCs, laptops, printers, scanners etc. Show less

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  Wipro Limited

  May 2015 - Jun 2019

  IT Support Engineer

  COMMERCIAL BANK OF DUBAIMASHREQ BANK• Involved and implemented successful migration of 1800 desktop from Windows Vista to Windows 7 bank-wide in 3 months.• A Part of Migration Project of users platform from Normal desktop to Virtual Desktop Interface.• Part of Mashreq Bank branch migration Project to Universal branches.• Involved in successfully implementation of managed print server bank-wide• Top Technology Team of the year 2015 at Mashreq Bank. • Close service calls as per agreed SLA on Help Desk System thereby ensuring the quality helpdesk data are gathered.• Provides general desktop server and client support in MS windows environment including Windows 2003, 2008, XP, vista, 7, 8, 8.1, 10 and other operating systems.• Troubleshooting of VXL Thin Clients in Linux platform and HP Thin Clients in Windows platform.• Installation and Troubleshooting of McAfee checkpoint encryption in Laptops.• Physically installing computers and related devices including appropriate wiring & cabling of hardware and network components.• Providing support for users through remote access via SCCM or RDP.• Imaging and cloning of Laptops, PCs and Thin Clients within the organization.• Active Directory management within the organization.• Configuring and providing first level maintenance on network printers, scanners, copiers and other peripheral devices.• Managing the IT Workshop Team to support bank in order to PC/Laptop preparation at central location.• Network port activation and patching in server room.• TCP/IP network connectivity troubleshooting, ping, telnet and IP binding.• CISCO and AVAYA IP phones installation and configuration.• Coordination with NOC team and SOC team to rectify the issues.• Initial support for token machines, Cheque book printing and Credit card printing devices in the Bank branches.• Email and other application like Citrix, CISCO Jabber, etc configuration and trouble shooting on I phone/I pad, Android phones, Blackberry and Tabs. Show less

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  Tata Consultancy Services

  Jul 2019 - Jul 2023

  Information Technology Team Lead

  IT Support Team lead at Commercial Bank of Dubai

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  Jumbo Group

  Aug 2023 - now

  IT Presales Engineer