Aakash Pillai

Experience

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  Zambrero

  Feb 2021 - Feb 2022

  Team Member

  I served freshly made Mexican-inspired food to our large and loyal customer base. Every burrito/bowl we make is a bag of rice provided to the homeless and others in need. I developed food handling skills such as smashing fresh guacamole and making a large variety of Mexican-inspired dishes such as burritos, tacos, and quesadillas, and taking orders, providing the best customer service experience possible.Following health, hygiene and safety protocols in order to maintain cleanliness within the restaurant. Show less

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  Coles Group

  Feb 2022 - Mar 2023

  Overnight Stocker

  My role as an "Overnight Stocker" consisted of rotating stock to comply with the Food and Safety regulations and ensure that expired products are all responsibly disposed of. Through experience, I was handed leadership responsibilities to run the team for the night and ensure that all responsibilities are completed for each given night.

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  Gold Corporation - The Perth Mint

  Mar 2023 - Feb 2024

  - As a Bullion officer, we traded physical bullion products in compliance with the Federal Anti-Money Laundering and Counter-Terrorism Finance Act (2006) and the Second-Hand Dealers Act.- Developed a thorough understanding of bullion products to ensure. exemplary and tailored customer service was provided. - Reviewed and verified client identification to ensure safety and the right to purchase.Resolving disputes and managing difficult clients, with particular regard to the AML/Second-Hand Dealers Compliance.- Completing administrative tasks such as archiving, records management, responding to emails and customer service-related tasks, and processing customer contracts.- Assessing and Testing Bullion as well as jewelry for authenticity and purity using an XRF machine, prior to purchasing. - Assisting with a daily stocktake of Bullion before settlements are authorized as well as processing "suspense orders."- Complying with Personal Identifiable Information and Data Security policies and procedures (including adding clients' credit card details onto Westpac Payway to ensure customers' credit cards are securely stored). Show less As a Customer Operations Generalist, the role consisted ofcustomer onboarding, maintanence of their account in compliance with AML/CTFregulations as well as performing KYC checks on all Perth Mint customers. - Provide exceptional customer service whilst explaining the onboarding steps and procedures involved. - Complete onboarding processes for Perth Mint customers which includes, collecting customer information, performing a risk assessment screening, PEP screening and aquiring as well as verification of documentation and ID when creating their account. - Performing due diligence activities for Perth Mint customers as required in accordance with the Corporation’s AML/CTF Program, both at onboarding and on an ongoing basis to ensure compliant records are maintained for all customers- Engaging respectfully and confidently with customers with respect to collecting their identification for verficiation purposes.- Working closely with Perth Mint customer facing departments such as the Bullion Room, Exhibition and the Perth Mint Shop to understand their processes and thread the compliance process seamlessly to ensure the most positive customer experience.- Identifying, escalating and reporting unusual/suspicious activites/behaviours to Customer Onboarding Team leadership and Risk and Compliance within the appropriate timeframes.- Effectively liaising with the Risk and Compliance Department to ensure that the Corporation is meeting it’s AML/CTF obligations.- Performing general administrative tasks to ensure the smooth and efficient running of the Customer Onboarding Department, this includes answering relevant phone calls and emails as required. Show less

  • Customer Service Officer Bullion Room

    Jan 2023 - Feb 2024

  • Customer Operations Generalist

    Mar 2023 - Nov 2023
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  St John of God Health Care

  Jun 2023 - now

  - Complete registration of new patients that present themselves to the Emergency Department, entering their information into the Patient Administration System (WebPAS)- Submitting bed slips and admitting patients to different wards and specialties in accordance to clinician instructions - Completing general administrative tasks such as recieving all Emergency Department related telephone calls and directing messages to the appropriate nursing and medical staff.- Providing reception services to meet the requirements for the Emergency Department. - Work a variety of shifts including days and nights.- Monitor and maintain Medicare, Overseas, Uninsured and DVA Billing processes daily. Show less - Providing reception services to meet the requirements for outpatient services.- Receiving new referrals, entering information into the Patient Administration System (WebPAS) and furthermore, having all referrals assessed by clinicians. - Monitor and action Outpatient requests from the Clinical Information System (CIS). - Receive all Outpatient-related telephone calls, evaluate and initiate any action required. - Collect, control and direct messages and Health Information Services to nursing and appropriate medical staff. - Liaising with medical, nursing, allied health and support services staff to ensure efficient running of clinics. - Monitor and maintain Medicare, Overseas, Uninsured and DVA Billing processes daily. - Submit invoices to Private Health Funds as required. - Accept and print receipt cash/Eftpos payments relating to the patient visit or for clinical items purchased by patients. Show less

  • Administration Assistant

    Jan 2024 - now

  • Outpatient Clerk

    Jun 2023 - Jul 2024