Farnaz Farahani

Experience

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  Lockheed Martin

  Jun 2002 - Sept 2002

  Business Analyst College Summer Intern

  Member of a competitive and talented team of business and technical analyst interns providing support services on a highly visible INS Biometrics contract for the Department of Homeland Security.• Performed thorough analysis of subcontractor invoicing for the INS Biometrics project to verify and track incurred costs by producing burn rate sheets and checking against data in Contractor Time Entry and actual timesheets.• Produced a PowerPoint presentation on the Biometrics project and summer internship to present to the President of LMIT and the Administrative Team in Headquarters Show less

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  Freddie Mac

  Jun 2003 - Sept 2003

  Business Analyst College Summer Intern

  Business process engineer responsible for driving process improvements across multiple service areas in the Funding & Investments division.• Developed and implemented an application in MS Access for a central repository system to allow for efficient retrieval of data.• Took ownership of a key project to consolidate the division's project management reports for increased visibility and reporting. • Assisted in the redesign of the Mortgage-Backed Securities Website by collecting requirements and developing designs. Show less

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  Accenture

  Jul 2004 - Sept 2015

  Key resource pulled in for this highly visible and White House Administration-led project, winning contract over from the incumbent and managing end-to-end Resource Management for quick ramp up from 40 to 650 personnel in under 4 months. Served as the Inclusion and Diversity (I&D) Lead for the Finance Health and Transportation portfolio (over 2000 personnel).Key Client: Center for Medicare and Medicaid Services (CMS), FFM –Healthcare.gov •Managing a team of 5 resources in direct support of end-to-end resource management for over 650 resources, including 250 contractors from over 30 sub companies.•Working directly with senior project leadership, Client, and key LLP and AFS HR personnel to communicate key resource status reports and metrics for better real-time staffing and budget decisions, performance management, and issue resolution. •Managed the implementation of Service Now for a real-time web-based solution for automated roster management/reporting, success of which was recognized across Accenture and used as a prototype for future roll-outs across other projects. •Supported contract renewal proposal effort and tasks for a 5 year, 560Million dollar contract win and smooth contract roll-over. Show less As key member for one of Accenture’s Diamond clients, supported a large technology transformation project for the Department of States global supply chain system; Integrated Logistics Management System (ILMS). Managed all aspects of the deployment of technologies worldwide, client training, education, documentation and support, and post-deployment. Tracked against detailed work plans and Earned Value. Role included marketing and proposal initiatives to develop business via new and organic sales growth. Client: Department of State (DoS), ILMS Diplomatic Pouch & Mail • Managed a $2.5 million effort to completely overhaul and re-design the agency’s worldwide diplomatic pouch and mail logistics management system, in order to achieve stronger performance and enhanced functionality for the Client. • Over the course of 18 months, managed a diverse team of 8 experts consisting of engineers, developers, and testers to roll-out the enhanced software with new scanner technology and massive data conversion effort with hundreds of millions of records.• Led baseline and requirements gathering sessions to develop cost, schedule and resource estimates; leading and conducting design and prototyping activities, overseeing testing to ensure satisfied business and technical requirements.• Successfully deployed software and managed the client adoption and training plan, with daily usage across 300 Posts and over 500 users worldwide.• As Business Intelligence lead, worked with key Client stakeholders to develop prototypes for BI dashboards for various supply chain process areas and proceeded to pitch the designs to the Program Director which included two awards ($800K each) for the development and deployment of the BI Tools using PeopleSoft EPM And Microstrategy with interactive drill-down capability providing real-time monitoring for better decision making and issue resolution. Show less Proposed as key member on this important 200million dollar contract, and appointed on a small taskforce to further customize and redesign the Department of State’s logistics management processes through the use of real-time and integrated suite of applications known as Integrated Logistics Management System (ILMS). Served as project lead for the Property Management solution (PeopleSoft Asset Management) and shaped it for acceptance worldwide to 32 bureaus and over 300 Posts. Recognized on multiple occasions by both Accenture and Client project leaders for exceptional business process and design improvement success and development and execution of solid Test plans to deliver high quality solutions with exceptional post-deployment results and acceptance. Client: Department of State (DoS), ILMS PeopleSoft Upgrade •Co-Lead in developing the project charter, project schedule, staffing plan, and quality assurance plan for the upgrade of the Peoplesoft suite of applications from 8.4 to 9.0 for Department’s global logistics system.•Analyzed as-is business processes and developed to-be state processes for introduction of streamlined custom capabilities leading to future integration and maintenance costs savings.•Worked closely with internal and external stakeholders to obtain executive order to deploy the software worldwide.•Lead a team of consultants in deployment of the the PeopleSoft applications across US embassies worldwide, traveling on-site to many of the locations myself. This included managing client enablement and adoption; creating/ conducting training sessions, leading change management workshops, and providing post-deployment support. Show less Client: Department of State (DoS), ILMS PeopleSoft Asset Management Deployments •Managed the configuration and deployment of the PeopleSoft Asset Management solution including use of handheld scanners, offering the benefits of an integrated system and replacing three legacy applications. Traveled to US Consulates, and US embassies all over the world, lead deployment and enablement activities. •Led multiple demos and presentations to key stakeholders, including being appointed to present to the Under Secretary of State. •Developed online training to be used by over 500+ users worldwide.•Performed requirements definition and developed system design packages for successful implementation of an ESB (Enterprise Service Bus) for Asset Management integration from standalone legacy system to be used at posts with limited connectivity. Show less Member of a talented team of design and test analysts providing support services on multi-billion dollar supply chain efforts to increase efficiency and asset visibility at both the Department of State and United States Postal Service (USPS).Client: Department of State (DoS), ILMS Transportation • Performed requirements definition and developed system design packages for a custom PeopleSoft application in support of the Department’s management and tracking of diplomatic shipments worldwide.• Developed system user cases and test scripts and conducted functional and quality assurance testing which resulted in improved quality through standardization and consistency.• Recognized and awarded performance points for very vigorous testing efforts, identifying and helping to resolve issues timely.Client: United State Postal Service (USPS), Surface Visibility • Analyzed and conducted as-is process presentations that served as key reference for requirements and designs.• Developed and executed test scripts using SQL commands and queries and tracked against a defect tracking and resolution tool.• Due to strong performance, selected as lead tester of the mobile scanner technology helping to track and process USPS shipments worldwide, working directly with the developer on viable issue resolution. 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  • Manager - Strategic Resource Management & PMO Lead

    Jun 2012 - Sept 2015

  • Manager - Deployments & Business Intelligence Lead

    Jan 2009 - Jun 2012

  • Sr. Consultant– Delivery and Enablement

    Jul 2007 - Jan 2009

  • Consultant - Delivery Lead

    Jul 2006 - Jul 2007

  • Business Analyst – Design and Test Analyst

    Jul 2004 - Jul 2006
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  Opower

  Oct 2015 - Oct 2019

  Manager, Client Success

  Service Delivery Manager responsible for the client relationship and end-to-end delivery of customer engagement and energy efficiency cloud services to NorthEastern Key East accounts, with over 5million customer outreach. As Service Delivery Manager, I lead the successful implementation and ongoing operation of the program for utilities, guiding deployment tasks and continue to serve as the primary point of contact for program-related matters. Lead weekly status checkpoints with internal teams, and with utility program managers, as well as develop and deliver content for quarterly review meetings, to highlight program updates and savings results using various BI tools to for big data analytics.Oracle acquired Opower in 2016, together becoming the leader in cloud services for utilities, with Opower as the largest SaaS revenue, driving forward the customer experience and engagement space. Show less

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  Oracle

  Nov 2019 - now

  As the Regional Director for Client Success at Opower, I lead the delivery, strategy, and ongoing operations of SaaS products across a portfolio of 30+ large investor-owned utilities and municipal utilities in the Eastern U.S. Oracle Opower’s big data platform stores and analyzes over 1.1 trillion meter reads from 550 million utility end customers, enabling utilities to proactively meet regulatory requirements, decrease the cost to serve, and improve customer satisfaction.•Lead and manage a high-performing team of Client Success Managers (CSMs), responsible for maintaining strong client relationships and ensuring the effective delivery of SaaS cloud solutions and Consulting/Professional Services across the region. •Foster strong relationships with both internal and external executive stakeholders, spearheading sales support and enablement initiatives to boost client retention, drive upsell opportunities, and optimize sales performance across the Eastern half of the U.S. In 2024, drove 100% renewal rate + 25% growth.•Collaborate with cross-functional teams to define and execute the strategic direction of the Client Success organization, ensuring the alignment of product offerings and service delivery with client expectations.•Partner closely with SI's and partners within our Energy & Water ecosystem, both in existing operations and for future opportunities.•Represent Opower/Oracle and our utility partners at industry conferences, acting as a thought leader on topics related to client engagement, cloud solutions, and energy efficiency. Show less As Client Success Senior Manager over our Northeast Enterprise accounts, responsible for the client relationship and end-to-end delivery of customer engagement and energy efficiency cloud services to our utility partners in the northeast. Partnered closely with Sales on many RFPs, to help to grow the Northeast portfolio into Enterprise engagements, securing a very large AMI Customer Engagement RFP win for our largest utility partner. Recruited and enabled additional Service Delivery Managers, growing our Northeast Service Delivery team. Show less

  • Associate Director, Client Success

    Jul 2021 - now

  • Senior Manager, Client Success

    Nov 2019 - Jul 2021