Pradeep Kumar R.

Experience

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  Webhelp

  Jun 2018 - Jun 2019

  Technical Support Specialist

  Daily collaboration with other agents & managers for solving any issues regarding reported reviews in the US/UK markets. Working closely with the backend developers, to solve and fix the issue in the AMADEUS tools.Booking complicated tickets with the amadeus tool, where I have to use the certain programming in order to execute the code.➸Customer experience analysis and finding ways to improve its practices constantly.➸Working closely and collaboratively with customers to devise effective solutions. Show less

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  BORING NINJAS

  Dec 2021 - May 2023

  Customer Service Support Specialist

  1. Maintaining Sales account with regards to the client all over the Europe/ UK.2. On a daily basis extracting the List of clients with the help of PowerBI tool and storing in the Excel sheet.3. Delivering my sales skills to client via email or direct phone call.4. I was personally responsible for the investors account and achieving the target for every month.

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  Platform 3 Solutions

  Sept 2022 - Sept 2023

  Associate Software Developer

  1. Perform requirement analysis, Design and implement solutions using detailed design specifications, data analysis, develop technical design documents and perform coding technologies.2. Perform regression testing and system testing to identify defects, track the defects and resolve them3. Perform meetings and discussions with client teams to gather product functional changes and perform redesign and recoding of the product.4. Working on the Data Archival projects and delivering the projects. Show less

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  Trianz

  Sept 2023 - now

  Software Engineer

  1.Monitoring and trouble shooting CPU utilization, memory , Network issues, patching, Security and Compliance ,Cost Management, Performance Optimization is performed.2. Good understanding in Observability tools like Datadog, dynatrace.3.SLA compliance and Escalations Management, Problem Management, Change management and Incident management.