Gavin Clements

Experience

• 

  Vodafone New Zealand

  Jan 2008 - Aug 2013

  • Responsible for fault diagnosis of Nokia BTS Cells, BSC’s, Transcoders, Node B’s and RNC’s• Produces reports in the form of Incident cases & word processed documents for contract engineers and management alike• Liaison with third party contractors & engineers via telephone, email and one to one for completion of NMC tasks in progress, constantly 24/7 • Supplies fault diagnosis and co-op support to contracted engineers out in the field• Ensuring the customer experience and quality of the network is minimised by on-going works Show less

  • NOC Duty Manager

    Jun 2010 - Aug 2013

  • Access Support / Nokia Troubleshooting

    Jan 2008 - Jun 2010
• 

  Serato

  Jan 2015 - Jan 2019

  Software Quality Engineer

  • Senior QA tester across 3 Serato consumer products from whiteboard ideation to public release:Serato Studio (DAW) Serato Sample (DAW plugin) Serato Pyro (Consumer mobile app)• Continuous product testing against acceptance criteria using multiple variations in operating systems, browsers, hardware & integration with complimentary products • Creation of defect cases for feedback to development engineers confirming resolution after amendments• Cataloging of test cases for new features delivered in sprint• Updating of regression test suite and requirements according to release schedule • Mentorship of junior testers, assisting with ISTQB in-house training, training on Atlassian products Show less

• 

  InMusic - Engine & Denon DJ

  Jan 2019 - May 2023

  Product Owner

  • Create & present software feature proposals to the inMusic executive team• Produce high-level feature briefs, epics, user story backlog & manage technical design documentation• Grooming the product backlog into releasable iterations delivering business value as soon as possible• Assisting the scrum teams to reach sprint goals within allotted sprint cycles• Analysing scrum teams averaging output driving efficiencies through continual sprint analysis • Review & edit processes & specification documents to communicate current releasable software state • Updating timelines, liaising with the Product & Marketing teams to ensure commitment to release cycles• Facilitate pre-release user group & beta testing, further responding to & communicating gathered feedback• Reviewing & updating release notes & product manual for release publishing• Continual competitor analysis of competing & industry aligned products• Escalation point for artist relations for any product enhancements & issues arising with our VIP customers Show less