Rathana Som

Experience

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  Hotel Cambodiana

  Sept 2018 - May 2019

  Concierge Officer / Bellboy / Front Desk

  -Warm greeting and Assist to check in/out guest-Transportation & Tour arrangement for hotel staff and guest -Recommendation Internal And external information -Luggage, mail and package control for individual guest and group

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  One Residence Service Hotel & Apartment

  May 2019 - Nov 2019

  Night Auditor / Front Desk
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  Helen Fin Service Apartment

  Nov 2019 - Nov 2020

  • Manage and monitor activities of all employees in the Front Office Department.• making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, policies and procedures, coaching, training and correcting when needed.• Promptly notify housekeeping, maintenance and services amenities of all late move out, early move in and special requests.• Maintain complete knowledge of and comply with all departmental policies and service procedures/standards.• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.• Inform all Front Office staff of daily activities, group and departure of VIP’s and other key tenants, or other special tenants' needs. Check rooms, making sure any special requests are carried out accordingly, greet and register the guests upon arrival and ensure escort to apartment if appropriate.• Act as manager on duty for the apartment, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.• Coordinate exchange of pertinent information between departments within the Front Office and directs exchange of information with other departments, notably, Sales & Marketing, Housekeeping, Maintenance and Security• Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained.• Schedules and regularly conducts routine inspections of areas under control.• Promotes Company sales and in-house facilities.• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to tenants.• Monitors and controls the inventories for operating equipment and supplies.• Be aware and able to enforce all fire and safety procedures to ensure staff is fully trained in emergency evacuation procedures. Show less

  • Acting Front Office Manager

    Jun 2020 - Nov 2020

  • Front Office Supervisor

    Nov 2019 - Jun 2020
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  Joy Hotel Phnom Penh

  Nov 2020 - Jun 2021

  Front Office Manager (Pre-Opening)

  • Direct front office operation such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guest’s satisfaction and needs.• Participate in the development, implementation and review of the policies, procedures, practices and standards.• Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.• Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling.• Maintain high visibility during peak period in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle customers’ complaints to ensure their satisfaction.• Greet VIP guests upon their arrival and escort them to their room. Establish good rapport and offer assistance for the duration of their stay.• Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Standards in a safe and secure environment.• Identify training needs, plans training activities and oversee their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.• Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.• Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function. Show less

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  WH LIVING & PROPERTIES

  Jun 2021 - Sept 2022

  Operations Manager

  • Direct all operational aspects including distribution operations, front office, customer service, housekeeping, maintenance, human resources, administration and sale & marketing.• Ensure housekeeping with cleanness and hygiene for all areas of the building and guest room.• Ensure maintain interior and exterior apartment building and prepare scheduling building maintenance and repair work, and supervising the works regularly.• Ensure Front office staff is provided effective service to the guest and approval invoice for the guest.• Coordinate with sale and marketing department to promote room available in social network.• Coordinate and recommend procedures for facility and equipment maintenance.• Assumes overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.• Supervise all staff such as front office staff, housekeeping’s, maintenances, gardeners, securities.• Logs security incidents and accidents in accordance with building requirements.• Coordinate and manage communication between guests and staff.• Works with the Human Resources / GM to ensure the departmental performance of staff is productive.• Conducting Learning and Training sessions as required standard.• Maintains up to date staff records, roster and approves leave requests etc.• Check daily report from all departments such ass daily income and expense, security report, maintenance report, housekeeping report etc.,• Share knowledge to all branches and headquarters on effective practices, competitive intelligence, room price update etc.• Purchasing request, inventory control, maintaining costs, controlling labor, scheduling, and safety and sanitation• Manages the Department’s expenses. Show less

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  Cambodian Country Club

  Sept 2022 - now

  Manager, Room Division & Membership

  • Front Office Operation• Housekeeping• Membership/Sport• Security