Jacobo Ramos

Experience

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  Interax de Mexico

  Sept 1995 - Dec 1996

  IT-Special Projects Support Engineer

  Held responsibility for all IT communication systems (WAN/LAN communications infrastructure) while designing and leading the WAN expansion throughout Mexico, Monterrey and Guadalajara and developing electronic marketing strategies using WEB / e-mail /Fax technologies.

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  General DataComm

  Jan 1997 - Nov 1999

  Presales Support Engineer

  Led presales activities throughout the northern Mexico region while holding responsibility for the interoperability tests for the ATM, Frame Relay and TDM GDC products, providing support to the sales team on RFQ-RFPs, and serving as the primary point of contact between the Mexico market unit and GDC corporate offices for the ATM product.

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  Ericsson Mexico

  Nov 1999 - Aug 2005

  Oversaw the development and consolidation of all data related activities throughout Avantel, Alestra, and Axtel.▪️ Contributed to the IP Data push initiative from Ericsson within their Mexico North region customers, led the Avantel Data center project, and supported the sales team responsible for promoting the first two M-160 routers throughout the CALA region.▪️ Managed responsibilities while simultaneously serving as an IP design consultant for IP projects on IT switching and access routers. Show less

  • Lead Solutions Architect

    Jan 2003 - Aug 2005

  • IP Products Sales Engineer

    Nov 1999 - Jan 2003
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  BroadSoft

  Aug 2005 - Mar 2018

  Led Sales Engineering and Project Management resources while providing technical support and consultancy to the sales team to reinforce and build relationship with existing and potential partners. Our goal was to position the BroadSoft solution and provide technical advice to well positioned customers looking for complex solutions, such as UC&C, Mobile Cloud PBX, Call Center, WebRTC, Collaboration and Cloud PBX.▪️ Surged sales from one digit to double-digits from (2011 – 2018), a 120% increase.▪️ Increased the number of Tier1 and Tier 2 carriers/service providers from 21 to 32.▪️ Seamlessly doubled the size of the team (systems engineers/project managers) to meet expanding client needs throughout LATAM. Show less I stepped up to become Sales Engineering Regional Director, which I was able to complement my technical role with a leadership and management role. I led the presales team and technical activities around the CALA region. As a team, we developed efforts for RFQ/RFP's, VoIP/NGN design, and customer expansions to drive growth and strengthen close relationships with Broadsoft partners, including Ericsson, ALU, NSN Huawei and other technology integrators.▪️ Closed major sales contracts with premier organizations Across Brazil, Mexico, and Colombia.▪️ Achieved a 110% improvement in the number of Tier 1 and Tier 2 carriers/service providers from 10 to 21. Show less

  • Director Sales Engineering, CALA.

    Apr 2011 - Mar 2018

  • Regional Director, Sales Engineering - CALA

    Dec 2007 - Apr 2011

  • Senior Sales Engineering – CALA

    Aug 2005 - Dec 2007
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  Cisco

  Mar 2018 - May 2021

  Cloud & Hosted Presales Manager- LATAM

  Leading the outstanding Cisco LATAM presales engineering team responsible for providing the tools, technical support, and presales advice necessary for our SP and VAR partners to successfully embark on their Cisco Cloud and Hosted Calling solutions.▪️ Serves as a client SME on cloud-based (SaaS) solutions (BWKS/BroadWorks, WxC/WebEx Calling, and UCM Cloud)▪️ Launched a portfolio of innovative technical products to global clients. Highlights Included▪️Cisco WebEx Calling Services (WxC) Across Two Countries (Brazil and Mexico) and slated to expand the services across five new Latin American countries in 2020. including 16 new VAR (value added reseller) and two new service providers.▪️MPP Devices and UCOne Software as a Service (SaaS) across LATAM.▪️ Determines market readiness for a portfolio of cloud-based/SaaS solutions, including UC One SaaS, Cisco MPP devices, and BroadWorks, through technical market plans.▪️ Nurtures a solutions-based sales approach with 32 partners while supporting 100% of pre-sales activities: RFX, demos, training, and advanced cross architecture solutions. Show less

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  RingCentral

  May 2021 - Dec 2023

  RVP Service Providers Americas

  Brought on to spearhead market development and product launch strategies for service providers in the USA and Latin America. Took ownership of the end-to-end process from pricing and contract negotiation to implementation and training, achieving key objectives and stimulating sales growth.Aligned and directed resources from product, sales, marketing, support, and operations.▪️ Launched improved UCaaS (Unified Communications as a Service) solutions with 2 service providers, surpassing the number of seats quota targets, nMRR, and ARR within 2 quarters of launch, achieving 108% of AOP.▪️ Designed and implemented sales campaigns with service provider teams to incentivize sales growth.▪️ Facilitated seamless implementations and launches in collaboration with service providers and internal teams across engineering, product management, marketing, and customer support, with an average of $1.5M ARR per quarter during FY’23.▪️ Ensured a clear understanding of requirements and goals to lead successful negotiations and close mutually beneficial deals of up to $1M in ARR.▪️ Designed and executed a comprehensive GTM (Go-To-Market) strategy with targeted marketing campaigns, compelling messaging and positioning, sales training, and customer support materials. This strategic approach contributed to the generation of $3.4M in ARR during FY’23. Show less

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  StafiLIVE

  Jan 2024 - Dec 2024

  Managing Partner
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  Alianza, Inc.

  Dec 2024 - now

  Vice President Latin America at Alianza