Ricky Eckert, CSM

Experience

• 

  PVH

  Sept 1998 - Dec 2004

  Store Manager

  Started as a stock person in the GH Bass division working my way up to Assistant Manager. Then in 2002 became Store Manager of IZOD division. During my time with the company I helped develop training videos on best practices.

• 

  Enterprise Rent A Car

  Jan 2004 - Dec 2011

  Branch Manger

  6 Customer Service Awards 2011.Staff, train, motivate and manage employees between multiple offices.Responsible for P&L statement for multiple offices.Double digit increase in operational profit year over year over last 3 years in current position due to increased sales and decreased expenses.Develop and hold sales classes for multiple offices.Nine employees in the last four years promoted to Assistant Manager Level from my offices. Chairperson for the City Diversity Team 2009 and 2010.Responsible for bad debt and asset recovery for multimillion dollar business. Show less

• 

  CarLotz

  Jan 2012 - Dec 2022

  Managed a team of 10-12 engineers to remotely support an organization of 850 users across the country. Oversaw the Technical Support Desk along with CRM enhancements. We maintained a 97% SLA compliance while delivering 80-90 system enhancements per month. Oversaw and managed vender relations for all 3rd party applications the company uses, including negotiating new contracts. Managed a team of 10-12 engineers to remotely support an organization of 850 users in 24 different locations across the country. Oversaw the Technical Support Desk along with CRM enhancements. We maintained a 97% SLA compliance while delivering 80-90 system enhancements per month. During 2021 I oversaw and maintained a budget to add 14 retail locations to our footprint. Responsible for day to day operations and business development the Richmond VA locations of CarLotz Inc. Responsible training of all Coaches and developing Coaches into Head Coaches. Overseeing financing and title work done at the dealerships. Responsible for setting goals and helping the team reach these goals daily, monthly and yearly.

  • Sr. Application Manager

    Apr 2022 - Dec 2022

  • Technology Operations Manager

    Nov 2015 - Apr 2022

  • General Manager

    Jan 2012 - Apr 2022
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  Shift

  Dec 2022 - Jul 2023

  Utilizing an Agile framework I work with and manage a Tier 3 support team that maintains and enhances; our CRM and DMS (Dealer Management System), Third Party Listing Pipeline, VoIP System, Photography Process, and many other systems our company uses everyday. Along with managing an IT Support Team I manage a team the maintains and enhances our CRM and DMS (Dealer Management System). Utilizing an Agile framework I meet with stakeholders to scope out requests then prioritize them for my team of developers to deliver.

  • Sr Manager of Systems Engineering

    Apr 2023 - Jul 2023

  • Sr. Application Manager

    Dec 2022 - Apr 2023
• 

  CarMax

  Dec 2023 - now

  Technology Manager

  Manager of Tier II ACE (Associate Computing Experience) team. Manage a team of Analyst that not only help support help over 30,000 users but look for ways to eliminate issues before they happen for the users.