Deep Enrich
Nickleyde Onyango
188 followers
Nairobi, Nairobi County, Kenya
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About me
IT support Engineer at Sledge group
Education
The Technical University of Kenya
2019 - 2024Bachelor of Technology - BTech Information Technology
Experience
SLEDGE GROUP
Aug 2023 - nowAs an IT Support Engineer, I provide hands-on technical support, troubleshooting hardware, software, and network issues to ensure smooth day-to-day operations. I manage system maintenance, perform network configurations, and deliver timely solutions for various IT problems. My role includes supporting retail clients, handling onsite technical issues, and ensuring the seamless operation of point-of-sale systems, inventory management tools, and network infrastructure. With strong problem-solving skills and a customer-focused approach, I ensure that technical challenges are resolved quickly, allowing users to stay productive and efficient. Show less
Information Technology Support Engineer
Dec 2023 - nowInformation Technology Intern
Aug 2023 - Oct 2024
Licenses & Certifications
- View certificate
Technical Support Fundamentals
GoogleMay 2025
- View certificate
CompTIA A+ (220-1001) Cert Prep 1: The Basics
LinkedInDec 2022 - View certificate
CompTIA A+ (220-1001) Cert Prep 2: Microprocessing and RAM
LinkedInJan 2023 - View certificate
CompTIA A+ Core 2 (220-1102) Cert Prep: 6 Networking
LinkedInJul 2024 - View certificate
CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics
LinkedInDec 2022
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