Daniel Giang

Experience

• 

  IDP Education Ltd

  Nov 2017 - Oct 2021

  - Follow up leads and contacts to maximise the number of student’s applicationsubmitted and finalised enrolment with IDP- Follow standard CRM sales process to record and update all student interactionsand applications- Continually enhance product knowledge base through client training, workshops,briefing sessions, visits and peer discussions and IELTS Customer Service Training - Monitor and respond to online chat answering questions regarding IELTS and related services - Be prompt at using Quality Assurance Guidelines to accurately supporting customers' needs- Assisting IDP IELTS Test Centres in Australia and New Zealand with publishing all the events on Eventbrite and IELTS webpage - Demonstrate commitment to IDP's values and quality and compliance standards in everyday workplace operations - Assist students with on-arrival issues and provide them with on-shore IDP Services- Follow standard CRM sales process to record and update all student interactions and applications, follow through on students’ enquiries and applications- Check all documentation are in order and correct Answer all incoming calls and divert to the respective counsellor- Provide administrative support to the team leaders and other counsellors in managing applications

  • Sales and Support Officer

    Mar 2020 - Oct 2021

  • IELTS Customer Service Agent

    Mar 2019 - Oct 2021

  • Administration Assistant

    Nov 2017 - Mar 2019
• 

  Evolve Reinforcement

  Oct 2021 - Sept 2022

  Trainee Draftman

  - Allocating appropriate resources as per requirement at the construction site- Preparing and dissecting steel reinforcement marking plans and schedules provided by clientsfor a correct installation- Liaising with supervisor/superintendent to achieve positive outcomes

• 

  BG&E

  Sept 2022 - now

  • Qualified Drafter

    Jul 2023 - now

  • Cadet Drafter

    Sept 2022 - Jul 2023