Robert Lee

Electronics Technician 3rd Class

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Norfolk, Virginia, United States

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Timeline
About me
Help Desk Support Specialist at Unnamed Medical Company
Education
- ITT Technical Institute-Norfolk
  2010 - 2013
  Bachelor's degree Information and Cyber Security 3.74
  Activities and Societies: National Technical Honor Society The Information Systems and Cybersecurity program in the School of Information Technology at ITT Technical Institute exposes students to the fundamentals needed for entry-level positions involving information systems and cybersecurity. The program introduces students to a variety of topics, such as assessing the security needs of computer and network systems, various computer and network safeguarding solutions, and managing the implementation and maintenance of security devices, systems… Show more The Information Systems and Cybersecurity program in the School of Information Technology at ITT Technical Institute exposes students to the fundamentals needed for entry-level positions involving information systems and cybersecurity. The program introduces students to a variety of topics, such as assessing the security needs of computer and network systems, various computer and network safeguarding solutions, and managing the implementation and maintenance of security devices, systems, procedures and countermeasures. Show less
- ITT Technical Institute-Norfolk
  2008 - 2010
  Associate's degree Computer Network Systems 3.75
  Activities and Societies: National Technical Honor Society Information technology (IT) is an academic discipline that continues to evolve as computers and communication technology change. For example, Computer Network Systems, which involves systems such as local area networks (LANs), wide area networks (WANs), the Internet, intranets, and other data communications systems, is just one area of information technology. People who understand networking can connect users in different locations and help maintain the flow of information. This could involve… Show more Information technology (IT) is an academic discipline that continues to evolve as computers and communication technology change. For example, Computer Network Systems, which involves systems such as local area networks (LANs), wide area networks (WANs), the Internet, intranets, and other data communications systems, is just one area of information technology. People who understand networking can connect users in different locations and help maintain the flow of information. This could involve identifying, installing, configuring, and troubleshooting systems that use various software and hardware to interconnect different systems and platforms into one common data-sharing infrastructure. Show less
Experience
- US Navy
  Jun 1997 - Jun 2003
  Electronics Technician 3rd Class
  Repaired electrical/ electronic communication systems & components using industry-standard equipment (oscilloscopes, voltmeters, multi-meters), skilled in wire, cable bundle, coaxial, & connector repair, and utilized industry-standard test equipment to perform bench level test and repairs. Assisted with installation, and maintenance of an encrypted high frequency e-mail system, and was a cryptographic courier for COMUSNAVCENT. Maintained/ installed vital portable communication radios for 2 muti-national exercises (14 vessels), performed maintenance, troubleshot, and repaired KG-84 cryptographic family, data transfer devices and ancillary equipment Show less
- Aloha Key and Awards
  Nov 2003 - Nov 2005
  Manager
  Accurately managed branch store consisting of 4 personnel, improved inventory efficiency to ensure reduced time/effort, and assigned work schedules, training, & sections of inventory to each employee. Coordinated with owners regarding overall progress at the branch store to improve sales & employees production, and worked with engraving and designing program (Gravostyle 98).
- NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
  Apr 2006 - Jun 2007
  Cash Management Officer
  Accurately prepared all main bank deposits to be retrieved by armed couriers, audited store's safe several times a day, entered financial data each individual register and vending deposits from previous day into company database, and maintained a balanced cash drawer.
- Go2IT Group
  Mar 2008 - now
  Contractor
  • Providing technical support to customers in local area when needed.• Upgrade software, and hardware.• Upgraded Best Buy’s Point of Sell system in several locations
- First Interstate bankcard
  Apr 2008 - Jun 2009
  Contractor
  • Coordinated with representatives to plan installation of credit card terminals.• Reprogrammed old; installed, and trained clients on new credit card terminals.• Customer Service included trouble calls, and troubleshooting broken terminals.
- National PC Professionals
  Jul 2010 - Mar 2016
  IT Technical Lead
  Providing technical support to residential and commercial client’s locations in local area.Handled multiple commercial accounts; main account – Sentara Reference LabsSentara – Visited corresponding doctor offices to install, troubleshoot equipment and software.Upgrade hardware and software.Virus removal and OptimizationWrite documentation and SOPs for how work should be completed.Manage networks and equipment.Remote desktop and server support.On-site desktop and server support.Migration of existing systems to new hardware.Disaster recovery for servers and workstations.Build desktops from workstations to gaming PCs.Repairing PCB boards, DC jacks, etc by soldering replacement parts and various other repairs.Diagnosis, repair, or recommend actions on most other technology related devices. Show less
- Dominos Pizzas
  Dec 2015 - Nov 2017
  Expert Delivery
  • Delivery Food in a timely manner• Greet customers, taking orders and queries.• Cash Handling.
- Unnamed Medical Company
  May 2016 - now
  Help Desk Support Specialist
  Unnamed because of social media. Part of the IT dept of this medical facility helping with hardware issues ranging from laptops, desktops, printers, network to imaging equipment at over 50 locations in Virginia. Have to know about various types of software that the physicians use to make sure that the software is compatible with our Election Medical Records software. Head help desk lead for Imaging equipment.
- Uber
  Dec 2017 - Jan 2020
  Driver
  Delivering Food and driving passengers safely to their designation while enjoying great conversation.
Licenses & Certifications
- Comptia A+