Dena Butler

Experience

• 

  Nationwide

  Aug 2014 - Aug 2024

  Advanced overall business objectives and directed team strategy, establishing and driving measurable performance metrics. Facilitated open and proactive interdepartmental communication, collaborating with multiple business partners and stakeholders to identify opportunities for growth and ensure productive product partner and internal team relationships. Coached incoming and veteran associates, providing targeted feedback to further professional development. Processed and monitored all incoming service level agreements, prioritizing contract fulfillment through best practice processes and procedures. Show less Bridged interdepartmental knowledge and communication gaps, fostering cross-functional collaboration between multiple teams and senior leadership. Launched specialized process improvement initiatives, reducing backlogged work and boosting team productivity and engagement. Championed comprehensive and effective internal onboarding and training, streamlining and updating best practice process and procedural materials. Promoted accurate quality and productivity performance measurements, introducing statistical reporting process. Show less

  • Manager - Shared Regulatory Services - E&SS

    Jan 2023 - Aug 2024

  • CFU Supervisor

    Aug 2020 - Jan 2023

  • ISR and Help Desk Supervisor

    Jul 2016 - Aug 2020

  • Quality Assurance Analyst

    Oct 2015 - Jun 2016

  • Customer Service Representative

    Aug 2014 - Oct 2015
• 

  Pets Best Insurance Services, LLC

  Oct 2024 - now

  Customer Care Manager