Jermaine Blissett

Experience

• 

  Jagon International Ltd

  Jan 2002 - Jan 2005

  Custom Broker
• 

  Rotaract Club of Kingston

  Jan 2009 - Jan 2011

  PRO
• 

  First Global Bank Limited

  Dec 2009 - now

  As a seasoned payments expert, my passion lies in driving digital transformation for financial institutions. Leveraging innovative technology, I collaborate with cross-functional teams to enhance product offerings and improve efficiencies in business processes, ultimately delivering a superior customer experience. At First Global Bank, my key strategy is implementing cutting-edge digital solutions, including mobile and online banking, payment solutions, and merchant acquiring services. As a digital transformation leader, I work closely with all business units to foster a culture of effective execution, consistently seeking new opportunities to add value and stay ahead of the curve in the ever-evolving payments landscape. Show less • Oversee the bank’s electronic products and services and implement innovate ways to enhance the products• Increase revenue via the electronic banking platform through the development and Implementation of growth strategies • Develop comprehensive product plans and strategies for overall enhancement, usability and customer experience for our online, mobile and ATM products • Conduct profitability analysis on new business/product ideas; work with internal stakeholders to develop business plans, marketing and pricing strategies, financial and transaction forecasts • Manage electronic products and services to increase member engagement and recommend enhancements based on member feedback, industry best practices goals and objectives Implement major payment products from Visa and Mastercard, namely: Visa Debit, ATM Acquiring, Merchant Acquiring solutions (including traditional POS, MPOS and E-Commerce) as well as Retail and Corporate Credit cards to meet organizational objectives and in keeping with it's strategy. Show less As the e-Business Support Analyst I was responsible for developing and deploying e-channel related products, Business Case development and Requirements document (Business, Technical, Functional and Non-Functional) needed for RFP tender. • Establish Key Milestones to guide scheduling of new product initiatives. • Drive the reporting process of the department for all e-channel related products that tracked channel usage, service quality, effectiveness and other related activities in accordance to stipulated standards.• Liaise with Visa to launch products and services that keep our customers a part of the international payments landscape. • Vendor management• Provide general support to branch network for hardware encryption devices, chipped card stock and online banking token supply.• Prepare training collaterals, coordinate and execute training sessions with internal teams as well as the banks’ corporate clients covering a range of e-channel products including Online and mobile banking, visa debit/credit products, rewards program and any other related activities. Show less Implemented credit card tracking system that looked at the turnaround time for approval of card applications. This implementation saw a reduction from 10 days to 3-5 days from the submission of all related documents to approval of limits and the creation / delivery of card to customer. • Drive and implement initiatives across branches. • Approve credit card applications and assign limits based on the five C’s of credit adjudication. • Credit Card Support• Lend support to credit card related queries re balance and merchant information. Show less

• 

  Push Development

  Apr 2010 - Dec 2015

  Marketing Director

  Coordinate all marketing activities surrounding PUSH Development including ad design and creation as well as campaign coordination and implementation. Direct design to aid with application development and add-on services. Represent the company at various forums integral to introducing potential clients to the products offered.