Melony Mao

Experience

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  中央通訊社 Taiwan Central News Agency

  Jul 2009 - Dec 2011

  Software Engineer

  Led a one-year global multimedia dispatch system project and website for worldwide CNA journalists and editors. The project closed successfully and applied 2 million subsidies from Industrial Development Bureau. Responsible for innovating local dispatch system and website for national CNA journalists and editors.- Lead Project: Annual global multimedia dispatch system, CNA WORLD ALMANAC Website- Responsible: Innovate CNA English Website and English News dispatch system from Visual Studio 2000 to Visual Studio 2010 (ASP.NET), CNA global journalists blog(PHP & MySQL)- Construct and Develop: Innovate CNA Chinese Website and News dispatch system(ASP.NET), CNA Business News Center dispatch system Show less

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  花旗集團

  Dec 2011 - Aug 2021

  Closely working with business, operational and legal partners for custodian affairs of domestic and global businesses for identifying and implementing related product in line with regulatory and market mandatory requirements.- Taiwan’s only System Coordinator: Interview customer needs and provide corresponding permissions in accordance with, Trouble Shooting, Rectify user operation error, Maintain customer further requirements, Manage derived projects therefrom the system.- Product Manager: Responsible for global custody product design & service delivery in TW, Monitor regulatory changes impacting the service and product design and delivery to customers. Liaise closely with local stakeholders including Operations and all control function teams to interpret change effectively and define appropriate action plans suitable for each market, Provide support through participating in client’s meetings and sales pitches.- Client Executive: Builds client relationships, Drive the service quality process at client level, Act as the single point of contact for the client and Manage the client relationship on a regional level basis.- Implementation Manager: Contact window for inflow client, online banking system quarterly training and client on-site training, online banking system onboarding implementation.- Project Manager: Citi online banking Project: Work with client and 3rd party vendor SAP for system automation project, the biggest SAP project in Taiwan (USD$320 million). Communicate with multiple departments and roles, to shape or reform client’s brief in order to feasibly be able to address client’s objectives. Show less Responsible of collaborate with senior management team, business unit, regional development team, internal and external vendor and Regulatory bodies to effectively manage system.- Project Coordinator: Interview user requirement for enhancement, Direct and manage project execution, Monitor and control vender of project work and Deploy for testing, Perform Quality Control and go live procedure- Regional Application Coordinator: Collaborate with Regional Support for system operation procedure, Participate regional system upgrading/enhancement activity, Contact & work with Regional Support for troubleshooting, Participate testing and go live procedure.- Project Maintenance: Troubleshooting, Rectify user operation error, Perform Integrated Change Control, Manage stakeholder expectations Show less

  • Product Manager at Citibank Securities Services

    Oct 2013 - Aug 2021

  • IT Specialist

    Dec 2011 - Oct 2013
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  CTBC Bank

  Feb 2022 - now

  Project Manager

  Leading CTBC Bank internal major system upgrade project (US$10 million).- Project Lead: Leading a core banking system upgrade project team with 4 project members, 100+ stakeholders, and 50+ correlated systems.- Coordinator: Coordinate internal resources and third party vendors for the flawless execution of multiple tasks project, create and maintain comprehensive project documentation.- Monitor and Control: Perform risk management to minimize potential risks, report and escalate risk/issue to management as needed, cooperate with internal/external auditors in audit period, prepare periodically updates for upper management Show less