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Vijay Kumar

Process Associate

5000 followers

Delhi, India

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Timeline
About me
Working as an IT analyst lead -operation
Education
- SSC, High School Equivalence Certificate Program
  2009 - 2013
  Bachelor of Science (B.Sc.) in information technology System, Networking, and LAN/WAN Management/Manager B
  Activities and Societies: volleyball, debate cultural activites Study till 10th as Science after that opted commerce in 12th standard
- Mayur public school
  1994 - 2009
Experience
- Birlasoft
  Jun 2014 - now
  Process Associate
  Working as offshore consultant for a US based client TTX (HQ at Chicago, IL)Manage data center operations on Citrix Services in co-ordination with a global team of engineersWorking on Incident Based environment via system center service manager 2012.SLA based Reporting, ITIL process integration and gap analysisContinuous Service Improvement, Capacity Planning & Risk ManagementParticipate in Monthly/Quarterly Service Review MeetsEffective Incident Management, Change Management and Release Management.To effectively design, plan and schedule releases and implement in different environments (QA/PROD)To integrate Software Development Life Cycle (SDLC) with ITIL methodologyReview the risk and impact analysis to ensure that it has been performed thoroughlyInitiate the implementation of releases and decides on corrective actions as needed.Active participation in the Change & Release Board (CAB meetings) Show less
- Hostmud cloud solutions pvt ltd
  Nov 2016 - Jul 2017
  Citrix Engineer
- Innov8 Coworking by OYO
  Jan 2018 - now
  IT infra lead
- Radix Healthcare
  Jun 2018 - now
  Senior Cloud engineer
- HCLTech
  Sept 2019 - Jul 2021
  Information Technology Specialist
Licenses & Certifications
- MCTS
  Microsoft
- GNIIT
  NIIT Limited
  Dec 2013
- CCNA
  Cisco