Muhammad Ali Syed

Experience

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  Sookhri Handicrafts

  Nov 2004 - Jun 2008

  Graphic And Textile Designer

  Designing Textile products using Corel Draw, Ramsette and Wilcome

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  Institute Of Modern Science And Arts

  Jun 2008 - Feb 2010

  I.T. lecturer and trainer

  Served as an I.T. lecturer and trainer for B.B.A., M.B.A, D.I.T., D.C.B.M., & Various Other Disciplines, also working as Student’s Coordinator.

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  Xclusive Studios

  Feb 2010 - Jul 2010

  Web Developer

  Worked as CMS developer and flash coder

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  WTLogistics

  Aug 2010 - Jul 2011

  IT Manager

  01. Managing the project to coordinate with consultant involved with the application implementation 02. Development, proactive monitor and re-engineering of IT Systems and resources 03. Monitor and conduct data communications, network design, implementation, network support and trouble-shooting 04. Development in network security policies, conduct security risk assessment and implementation 05. Support and manage all business application06. Support and manage all IT networking 07. Responsible for the safe-guarding and maintenance of hardware and software applications 08. Undertake IT projects as requested by GM09. Proposal on purchasing IT equipments, accessories, software applications 10. Supervise and Manage the Tracking and Monitoring of Satellite devices in Pakistan and Afghanistan Region11. Creating and updating the database to support operations and port staff.12. 24/7 availability in case of urgency and/or emergency13. Supervising a CMS based website project for Tareen Group of Companies (Our Sister Company) Show less

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  Faith Group

  Aug 2011 - Feb 2012

  IT Lecturer

  Teaching programing languages and professional courses.

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  Base Camp Data Solutions

  Jan 2012 - now

  It’s one of the biggest out-sourcing companies in Hyderabad Pakistan providing multiple services to Multiple Companies in USA Ohio State like, Software development, Business Process & IT Support, Accountancy & Camera Monitoring etc.• Lead the effort in creative approaches to problem solving & ensure the timely completion of IT support help desk 24/7 of six clients, 980 computers services.• Develop and ensure adherence to methodologies, standards, and procedures coordinate IT staffing to support IT services priorities.• Assists the monitoring, troubleshooting, and implementing a variety of IT systems and business processes.• Coordinate employee development including coaching, objective setting, training, performance management and talent planning.• Promote teamwork, while fostering cooperation to meet team and individual goals and objectives.• Coordination and communication with IT leadership to identify areas where information technology could enhance the delivery of client services.• Ability to work with all levels of people in the organization using both written and oral communication• To guide, and act as mentor to the IT Support team as they deliver a unique service, providing high quality information and support to U.S clients• Ensure the smooth every day running of the core IT team, ensuring the SLAs are met and that quality targets are reached and maintained• Efficiently allocate incoming requests to the team, prioritizing actions and monitoring team resource so that customer deadlines and requirements are met• Train and improve current customer care process and educate representatives in the IT Support and Business Process departments by creating IT tickets on daily basis and followed up for each client• Sole responsible of IT Support correspondence and proactive technical support• Identify and highlight best practices in IT Support team through continuous assessment, and feeding process and unique services recommendations to the top management Show less

  • Technical Manager R&D

    Apr 2021 - now

  • Assistant Project Manager

    Jul 2019 - Mar 2021

  • Operations Team Lead

    Nov 2017 - Jun 2019

  • Technical Writer

    Nov 2016 - Oct 2017

  • IT Support Team Lead

    Jan 2012 - Oct 2016