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Jon Layo

Jon Layo

Admissions Coordinator

Followers of Jon Layo301 followers
location of Jon LayoFort Lauderdale, Florida, United States

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  • Timeline

  • About me

    Team Leader @ American Express

  • Education

    • Academy for Addiction Professionals

      2015 - 2016
      Certified Addiction Counselor Addiction Counseling

    • West Middlesex High School

      2007 - 2010
      High School Diploma General Studies

    • Southern New Hampshire University

      2018 - 2022
      Associate's degree Business Administration and Management, General

  • Experience

    • Solutions Recovery Center

      May 2014 - May 2017
      Admissions Coordinator

    • American Express

      Sept 2017 - Aug 2021
      Customer Care Professional

    • American Express

      Apr 2023 - now

      Fostering a team centric environment where trust, engagement, and collaboration are paramount.Empowering team members to realize their full potential, contributing to their personal growth and overall success of the department.Enhancing productivity and morale through effective leadership and a focus on professional development. Training representatives to improve core metrics Involved and organized program aimed to educate and train future Team Leaders

      • Team Leader

        Feb 2024 - now

      • Retention Coach

        Jul 2023 - now

      • Champion Retention Consultant

        May 2020 - now

      • LEAD Participant

        Apr 2023 - Jan 2024

  • Licenses & Certifications

    • Certified Addictions Counselor

      The Academy for Addiction Professionals
      Jun 2015