Aditya Saxena - IIM Indore

Experience

• 

  IV Communications Ltd

  Jan 2009 - Aug 2009

  Production Manager

  • As Process Ambassador represented team during client facility visits; assisted Sr. Manager – Operations with clients presentations and keeping Sr. Manager up-to-date on daily stats• Pivotal in establishing service standard parameters for all business processes and customer touch points

• 

  Infrahealth Group of Companies

  Aug 2009 - Jan 2011

  Vendor

  While working as a vendor, developed a team of 45 medical transcriptionists.

• 

  Chaos Healthcare Group

  May 2011 - May 2013

  Medical Coder

  OUTPATIENT CODING, ICD 10 Crosswalk, GEM

• 

  Calibrated Group

  May 2013 - Nov 2013

  Independent Contractor
• 

  FUTURISTIC SOLUTIONS

  Nov 2013 - May 2016

  Assistant Project Manager

  Overcoming complex business challenges and making high-stakes decisions using experience-backed judgement, strong work ethic; driving new business through key accounts• Monitoring overall functioning of client service processes, analysing improvement areas by identifying issues, delays & quality problems and implementing adequate measures to maximize client satisfaction• Developing client service policies / standards for organization; providing effective resolution to client queries and improving relations with them by anticipating the future requirements to ensure a positive experience• Providing support in handling escalation from clients to resolve their concerns and addressing queries (customer advocacy) from other departments for a smooth ride for customer’s diverse issues• Rendering sustained services to clients, increasing retention level by achieving service quality norms and resolving their issues to attain high customer satisfaction• Maintaining high disciplines as well as norm adherence, coordinating with superiors for cross teams and innovative suggestions to improve operational functioning• Carrying out team reviews, submitting progress reports of the team to the manager and conducting appraisals• Creating & sustaining a dynamic environment that fosters development opportunities & motivates high performance amongst team members; imparting continuous on-job training to accomplish quality & productivity goalsRole:  Heading a team of 30 coders (in-house trained) and 5 SMEs/TLs, along with 95 Medical Transcriptionists/QA Administering medical coding and medical transcription with medical coding in domains - Anesthesia, Ambulatory Surgery, E/M and HCC  Collaborating with clients for effective coding and generating revenue with CDI  Organizing WebEx based meetings with clients and supporting Sr. Manager with client meetings and presentations  Gathering client feedback/updates and sharing proper documentation of the same with team Show less

• 

  GeBBS Healthcare Solutions

  May 2016 - Apr 2022

  • Manager Quality and Business Excellence at GeBBS Healthcare Solutions

    Apr 2021 - Apr 2022

  • Deputy Manager

    Mar 2018 - Jun 2021

  • Assistant Manager

    May 2016 - Apr 2018
• 

  IKS Health

  Apr 2022 - May 2024

  Director of Operations
• 

  CorroHealth

  Jun 2024 - now

  Associate Director of Operations