Priscilla Keach

Experience

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  ADE, Inc.

  Jun 1993 - Nov 2002

  • General management position reporting to the CEO managing all aspects of the design, sales, marketing and customer service functional areas.• Recruited, hired, trained and coached employees in multiple departments including design, customer service, sales and marketing.• Worked closely with Production Manager to ensure that sales forecasts were coordinated with production capabilities and capacities in order to ensure that customer needs could be met.• Created, sourced and oversaw production of all literature, marketing materials, direct mail and advertising programs.• Managed trade show program including identifying shows in target markets, planning, booth preparation and participation in booth. Show less • Consultative sales to diverse markets such as medical, dental, transportation, laser optics, and factory automation for local and national accounts.• Increased sales to territory 170% within first year and was consistently top performer in gaining new business and maintaining current accounts.• Revived project considered dead due to unavailable product. Identified customer needs and developed package resulting in six-figure annual blanket contract for new account.• Secured blanket order despite ability of client to obtain alternative packaging free of charge. Show less • Led product development projects for assigned product lines including qualitative and quantitative market research, product design, sourcing of raw materials and tooling, production feasibility, costing, pricing, marketing and sales.• Led project management team to integrate newly purchased injection molding business into existing ERP system including bill of materials, standard product routing, inventory management and customer order processing modules.• Define, evaluate, and source raw materials, source and issue RFP for tooling including prototype and production and facilitate trial production runs. Show less • Translated customer requirements into engineered custom packaging solutions and managed the entire process from product testing, production feasibility and specifications to raw materials sourcing, tooling, and production start up.• Created relational database costing program to replace manual process ensuring that custom quotes were archived and easily updated with changing raw material and production costs.• Worked closely with production and operations to ensure that sales forecasts were coordinated with production capabilities and capacities in order to ensure that customer needs could be met.• Designated inventor on two patents for contributions to innovative product development. Show less

  • Sales & Marketing Manager

    Sept 2000 - Nov 2002

  • Sales Representative

    Jul 1997 - Sept 2000

  • Product Manager

    Mar 1994 - Jul 1997

  • Design Engineer

    Jun 1993 - Mar 1994
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  Linde Gas, LLC

  Nov 2002 - May 2005

  Customer Service Manager

  Managed call and contact center team of customer service, inside sales and credit/collections personnel for distribution hub in the gas and welding industry.• Served as a liaison between customer service, sales, warehousing and plant operations to resolve conflicts and ensure that customer’s needs were being met.• Established and implemented procedure for resolving customer account issues which resulted in a 55.8% reduction in number of credit transactions for one year (an overhead allocation).• Coordinated launch of central call center taking on additional call volume for satellite branches.• Used SAP reporting functions to manage inventory and stocking level procedures in order to reduce dead stock, increase inventory turns, and improve profitability and customer satisfaction.• Planned and organized open house event featuring the 75th Anniversary Miller Bike built by Orange County Choppers resulting in record sales for event.• Led credit and collection team to bring Accounts Receivable from 45.3% past due to within corporate directives. Show less

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  Cliff Johnson Trucking LLC

  May 2005 - Dec 2015

  Business Manager

  Equity position managed and oversaw all business, marketing, financial and office operations of trucking and wood production business including finance, accounting, payroll, human resources, fleet management and marketing.• Prepared and maintained financial statements including G/L journals, P/L, balance sheets, and income statements.• Processed payables and receivables in QuickBooks and reconciled multiple accounts.• Identified fixed costs and calculated overhead per unit to prepare product costing across multiple species and markets and developed profitability targets and pricing strategies for bids and proposals.• Ensure all trucking operations maintain compliance with Federal and DOT regulations and maintain all files in DOT compliance.• Passed three federal and state DOT audits with no penalties.• Created, maintained, and updated marketing materials including websites, internet and print advertising in order to enhance the business. Show less

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  Nemschoff

  Jan 2015 - Sept 2015

  Customer Response Manager

  Managed customer response (warranty) team for post-sale support in medical device/furniture manufacturing. Established complaint handling procedures to eliminate complaint backlog significantly improving customer response. Coordinated FDA voluntary recall efforts.

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  Moraine Plastics LLC

  Sept 2015 - May 2017

  Account Manager

  • Manage strategic accounts for selling and servicing high profile customers in diverse markets including factory automation, automotive, retail packaging and beverage dispensing . • Identified opportunities for process improvement and developed Microsoft Project templates for managing complex new product development projects and provide early detection of potential shifts in scope or timeline. • Effectively communicate project management action items for top customer base to expedite projects, solve problems and win new customers. • Leveraged relationship management skills to liaise between external customers and internal resources to ensure client needs are identified, communicated, and met. • Use problem solving abilities to resolve issues in order to accomplish win-win outcome. • Successfully negotiate pricing contracts and delivery terms for high profile customers and projects. • Develop and maintain relationships across multiple functional areas with Fortune 100 and 500 clients to solidify existing business and seize new opportunities. • Rapidly respond to customer issues to identify root cause and expedite effective resolution. Show less

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  Teel Plastics

  May 2017 - May 2019

  Business Development Manager
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  The KURZ Group

  Jun 2019 - now

  Sales Representative