Julien H.

Experience

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  Bell Techlogix, Inc.

  Jan 2023 - Jan 2024

  Desktop Support Technician

  As a Desktop Support Technician, I am responsible for ensuring that our customers' computer systems are operating smoothly and efficiently. My role includes:- Providing technical support and performing service, repair, and installation of computer products, including imaging computers.- Managing system hardware, parts, software, and PCs to ensure that they are functioning correctly.- Utilizing Active Directory to retrieve and modify account information, aiding in the efficient resolution of user-related issues and ensuring secure access to network resources.- Serving as the primary point of contact for our customers, using my customer service skills and technical expertise to address any concerns or questions they have about their systems.- Utilizing ticketing systems to document and track customer issues, allowing me to provide prompt and efficient resolution to any problems that arise. Show less

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  Howard Hanna Real Estate Services

  Jan 2024 - now

  Technical Support Analyst