Fetina Green

Experience

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  Dallas County

  Jul 2000 - Dec 2016

  • Direct and manage daily operation of branch concerning job duties, applicable laws, policies and procedures.• Act as a technical expert in responding to complex problems or issues that branch personnel cannot resolve• Ensure that auto dealerships are bonded annually before completing license transactions, visit dealerships and assist in training their employees concerning licensing laws, policies/procedures and system updates.• Review staff monthly performance and initiates disciplinary actions as required.• Monitor and provide inventory and/or supplies to auto dealerships and subcontractors.• Complete administrative, quality, time/attendance, and coaching/developmental reports• Ensure accountability and proper handling of funds according to policies and procedures.• Receive, review and process auto tax, title, licensing, registrations and property tax payments. Show less • Acted as a technical expert in responding to complex problems or issues that branch personnel cannot resolve.• Ensured that auto dealerships were bonded annually before completing license transactions, visits dealerships and assists in instructing their employees concerning licensing laws, policies/procedures and system updates.• Performed other duties as assigned by management.• Assisted with daily cash reconcilement and balancing.• Provided daily support, coaching and directions to exempt and nonexempt staff.• Completed administrative reports and assists with the completion of other reports.• Monitored and provided inventory and/or supplies to auto dealerships and subcontractors.• Ensured accountability and proper handling of funds according to policies and procedures.• Evaluated staff performance, initiates disciplinary actions, maintains time and attendance reports.• Received, reviewed and processed auto tax, title, licensing, registrations and property tax payments. Show less • Performed a variety of complex support tasks which may include; processing a variety of documents; drafting routine correspondence; • Resolved questions and problems; provided information; researched files and records; and assisted with the training of Level I and Level II representatives• Performed Quality review of Titles processed by nonexempt staff• Provided daily support, coaching and directions to nonexempt staff• Assisted/monitored daily cash reconciling and balancing of nonexempt staff Show less

  • Branch Office Manager

    Dec 2012 - Dec 2016

  • Process Support Manager

    Sept 2006 - Dec 2012

  • Title Representative III

    Jul 2000 - Sept 2006
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  Texas Department of Motor Vehicles

  Dec 2016 - now

  Manage a customer service administrative staff engaged in coordinating and implementing programs, regulations, policies and procedures regarding vehicle titles and registration (VTR) activities in the Dallas Regional Service Center of the TxDMV. Work requires management of walk-in and call center customer contacts with the public, private entities and governmental agencies. The Texas Department of Motor Vehicles is responsible for vehicle registration and titling, issuing motor carrier operating authority, motor carrier enforcement, licensing vehicle dealers, and awarding law enforcement agencies grants to reduce auto theft and increase public awareness. Show less Oversees vehicle and titles and registration customer service related activities; plans, organized, schedules and coordinates daily operations; prioritizes and monitors status of workload activities. Oversees, plan, coordinates and monitor staff performance and development and conducts training activities. Supervised staff which involves processing personnel actions, performance reviews, hiring, and coaching staff.Ensures compliance with applicable laws, rules and regulations. Prepares, monitors, and executes budget for assigned regional service center. Show less

  • Regional Manager

    Feb 2019 - now

  • Operations Supervisor

    Dec 2016 - Jan 2019