Nara Pavao

Experience

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  Teleperformance Brasil

  May 2012 - Dec 2012

  Customer Service Representative

  Customer service for Serasa Experian

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  Cor Filmes

  Jan 2014 - Jul 2014

  Post Production Trainee

  Post production assistant in the films "Geração Baré-Cola" and "Colapso", performing administrative activities, assisting in the revision of the color grading and the finalization.

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  DSS Produções LTDA

  Oct 2014 - Dec 2014

  Film Production Trainee

  Post-production assistant in the film "Maria faz Anos", performing administrative activities and helping to organize and review technical information of the film.

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  PUC-SP | Pontifícia Universidade Católica de São Paulo

  Dec 2015 - Dec 2016

  Graphic Designer Trainee

  Trainee graphic design, magazine editor and multimedia publications for NEF - Núcleo de Estudos do Futuro. Http://www.nef.org.br/

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  Phitters

  May 2017 - Jul 2017

  Motion Design and Video editing

  Production of motion designs and film editing of video lessons.

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  B.I.R.D. - Marketing Makers

  Feb 2018 - Jan 2020

  Designer

  Development of all types of creations, marketing coordinator, management and creation of email marketing, management and creation for social media. Internal organization: follow of jobs and deliverables, time management, internal planning operation.

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  PTW

  Jan 2020 - Dec 2024

  Production and team management:I was responsible for defining project scopes in collaboration with Management, including file analysis using memoQ, scheduling, quote creation, and GM forecasting. I liaised with other PTW studios to ensure timely scoping and took ownership of negotiations. I created and reviewed project schedules, ensuring resource allocation met profitability margins, and proposed mitigation plans for project risks.I maintained strong customer relationships and oversaw operations for successful project completion. I communicated resource requirements to Senior Project Managers and ensured projects were adequately resourced with a mix of in-house and overseas linguists. I ensured projects were delivered on time and within budget, establishing clear communication workflows with customers and stakeholders.As the main point of contact for designated projects, I effectively used various communication tools and kept project records up to date. I maintained discipline within teams, managed different personalities, and trained new staff members. I regularly reviewed work quality and supported direct reports, liaising with other departments to ensure capacity plans were in place.Financial control:I took responsibility for the gross margin of projects, scheduling and resourcing to maximize margins without sacrificing quality. I managed the invoicing process for both Receivables and Payables.I was responsive in email and chat communications, building effective relationships with internal teams to support the growth of the translation business line. I adhered to company Security, Confidentiality, Health and Safety, IT, and HR procedures, ensuring team compliance. I upheld ethical behavior and business practices, aligning my actions and those of my team with the organisation’s values. Show less As an LQA Test Lead, I led a team of LQA professionals, reporting directly to the site head and collaborating with global project managers. I served as a vital point of contact for many LQA projects.My day-to-day responsibilities included managing project teams and working on a variety of global projects for high-profile clients, in collaboration with other global studios.Key Responsibilities:- Managed LQA teams across multiple platforms (PC, Console, Mobile) to achieve high-quality results.- Worked directly with Project Managers on planning and ensuring optimal resource allocation across projects.- Oversaw daily management of allocated project resources, continually monitoring testers' performance.- Coordinated project management activities, resources, and equipment into manageable daily actions, setting timeframes and milestones.- Conducted daily reviews of project priorities, risks, and severities with the Project Manager.- Engaged with LQA testing teams in a tactful, assertive, and diplomatic manner to proactively resolve issues early in projects.- Actively participated in daily stand-up meetings and project planning to relay progress and issues to the QA Project Manager.- Mentored and guided team members to ensure high-quality standards, developing and reporting on key quality metrics and KPIs.- Worked closely with LQA Leads on team structure, headcount resource requirements, performance, and developing training processes for new and existing team members.Through these responsibilities, I ensured the successful completion of projects, maintained high-quality standards, and fostered a collaborative and efficient work. Show less

  • LQA Project Resource Manager

    Aug 2023 - Dec 2024

  • LQA Project Coordinator

    Mar 2022 - Sept 2024

  • LQA Senior Tester

    Jun 2021 - Mar 2022

  • QA Language Tester

    Jan 2020 - Jun 2021
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  Build A Rocket Boy

  Dec 2024 - now

  Associate QA tester

  Feature Ownership and Test Strategy:Created and executed test plans for core game systems and newly implemented features, ensuring they met quality standards throughout development.Collaborated closely with cross-disciplinary teams to clarify feature requirements, log defects using JIRA, and maintain test coverage via TestRail.Owned quality for assigned features, providing qualitative feedback to development and production, and escalating high-risk issues during critical phases.Bug Tracking and DocumentationIdentified and verified complex bugs, documenting detailed reproduction steps and tracking status through resolution.Provided comprehensive test reports to stakeholders, ensuring clarity on current build health and regression risks.Maintained test case documentation through iterative changes, ensuring coverage and traceability across development cycles.Team Collaboration and Technical QAWorked independently and as part of a QA pod structure to ensure smooth integration of features into builds and streamlined delivery.Conducted performance and stability tests across PC and console platforms, validating gameplay across hardware configurations.Demonstrated hands-on familiarity with Unreal Engine and contributed to QA efforts across content and engine systems.Tools & Technologies: JIRA, TestRail, Unreal Engine, Git, PC & console testing environments Show less