Jaclynn Gonzalez

Experience

• 

  Bensenville Park District

  May 2012 - Jun 2014

  Pool Manager

  I'll always be thankful to be part of the Bensenville Park District Pool team for seven summers! Many of my fellow lifeguard friends were able to get their first promotion right when getting out of high school, and some of us worked up towards Managing the aquatic areas. Special thanks to all of the managers at the Bensenville Pool who encourage all of their lifeguards to succeed and stress the importance of our roles.Responsibilities: •Input and maintained data to develop work schedules •Provided input for performance evaluations for the staff•Gathered weekly earnings, input into financial data system to analysis for discrepancy•Provided customer service to 200 patrons and 30 staff on a daily basis, and addressed concerns Show less

• 

  Allmetal, Inc.

  Jun 2014 - Aug 2014

  Data Entry

  •Input purchase orders, employee’s hours, and supply records into companies’ database system•Customer service skills: emailed and called companies representatives; organized file systems•Manage 2000, Excel, and other Microsoft programs were used record retention

• 

  Wood Dale Park District

  May 2015 - Aug 2015

  Summer Camp Director

  •Managed the registration process and logistics related to summer camps•Provided customer service to parents, staff, and children enrolled in camps•Recognized and responded effectively to an emergency•Supervised, scheduled, and evaluated camp counselors, as well as recorded weekly reports

• 

  Robert half - office team

  May 2016 - Aug 2016

  Data Entry

  • Tracked quantity of inventory in medical storage units.• Audited store room inventory and medical storage units.• Captured missing inventory data.• Labeled new and old stock items.• Organized inventory in storage unites.• Communicated effectively with Medical Staff, team members, and supervisors on daily bases.• Followed medical safety procedures.• Input stock inventory data into excel data base.

• 

  Grosvenor Services

  Aug 2016 - Nov 2016

  Human Resources Intern

  •Planned, executed, and managed a 10 week Human Resources records project •Investigated and compared active file report to physical Republic of Ireland files•Safeguarded personnel records in accordance with Irish employment law•Assisted payroll with setting up new staff in Micropay and Timegate database•Developed action plan and generated weekly project progress reports •Assisted in implementation and design of file sign out process, to monitor active files•Analyzed and compared maternity leave, medical leave, and AWOL files to active file report •Gathered and analyzed data to assist in the development of paperless filing system, and proposed changes Show less

• 

  Bridgeway Senior Living

  Jan 2017 - Jul 2018

  Bridgeway Senior Living is a premiere centre for short term rehabilitation and long term skilled nursing care in the Northwest Suburbs of Chicago. Bridgeway is a resident-focused environment that employs compassionate skilled nursing professionals and caregivers. The HR and Payroll Generalist/Director role at Bridgeway Senior Living allowed me to gain valuable experience, expanded my skills, and pushed me to become self-motivated. As the sole representative of the HR and Payroll department directing services and supports 500 employees, no two days were alike. One day I would be coordinating and presenting the new hire orientation and the following day presenting the quarterly payroll-based journals to executives. Establishing organization and time management skills was key to fulfil my professional goals and being attentive and available to all employee queries. Responsibilities involved recruitment, payroll, training and development, HR support to nursing managers, employee relations, compensations and benefits, attending university and colleges career events, leave of absences, workers health and safety. Accomplishments: -Designed and implemented a weekend differential bonus program, increased retention by 3% and reduced average monthly vaccines from 30 to 10. - Designed and instructed a two-day training course for executives, on Payroll systems and HR procedures, how to navigate perform personnel transaction, and extract data Show less The HR and Payroll Administrator role as Bridgeway Senior Living was super dynamic as it was a department of two, The HR & Payroll Manager and me. Responsibilities involved the full-cycle of recruitment, payroll, employee queries, employee engagement, HR support to nursing managers, managed reward and recognition program, coordinating the Certified Nursing Assistant training program, attending career fairs, attending leadership meetings to give updates on Recruitment and HR related matters, main contact for all employee-related issues, concerns, and request.Accomplishments: -Performed full-cycle recruiting, staffing full- time, part-time hard to fill positions, hiring 150 employees in one year-Mentored 20 employees in the Certified Nursing Assistance training program, which successfully 15 were promoted at the of the year. -Organized monthly employee appreciation events for 400+ employees Show less

  • Human Resources and Payroll Generalist/ Director

    Mar 2018 - Jul 2018

  • Human Resources and Payroll Administrator

    Jan 2017 - Mar 2018
• 

  Grosvenor Services

  Jul 2019 - Aug 2019

  Human Resources Project Admin

  Short term contract role which I provided project management support to the HR Department in order to complete an EcoVadis CSR questionnaire. The main responsibilities of my role were to review and update their current policies and procedures in relation to Labor Relations, Human Rights, and Ethics. Accomplishments: -Developed and Recommended a Career Progression Strategy -Increased survey completion 30% by entering related HR policies and procedures into the questionnaire. Show less

• 

  Morgan McKinley

  Oct 2019 - Oct 2020

  Global Training Operations Coordinator

  Provided top quality operational support (tactical and strategic) for the seamless delivery of all global Google Cloud training programs, achieve through building and maintaining positive and productive inter-departmental and client-facing working relationships. Accomplishments: •Spearheaded the implementation and migration from in-person to virtual instructor led training during a global pandemic, analyzing the impact to all customers affected •Led the development of a shared Google Sheet to streamline the teams’ workflow in tracking of confirmed and delivered trainings in 2020, in order to better track year-over-year growth for the Direct Training arm of the team •Coordinated and analyzed a 100-day instructor led training delivery for a customer with over 1,000 participants, ensuring that all participants have access to course materials. Simultaneously working with key stakeholder to transition the in-person training to a virtual training amidst the pandemic. •Created and customized communication documentation for a 3-month training program with over 300 participants, ultimately reducing the number of queries by 20 percent•Confirmed a total of 263 (132 virtual, 131 in-person) instructor led training courses for 40 unique customers by proactively collaborating with all levels of stakeholders, assigned course materials to participants and instructors Show less

• 

  Google

  Oct 2020 - now

  Learning Program Manager