Jonathan Wahl

Experience

• 

  Symbology Escape Rooms

  Feb 2016 - Oct 2020

  Business Operations Manager and Co-Owner

  • Managed project spend coordinating with engineering, technical, small business administration, and government contacts to execute projects• Analyzed industry and business data to develop actionable operations insights• Oversaw comprehensive business operations for 2 staffed locations• Managed facility operations including revenue, expenses, payroll and bookkeeping • Designed technical product specifications and project goals for 9 escape room builds within timeline and budget requirements Show less

• 

  Bevager - Hospitality Management Reinvented.

  Mar 2019 - Feb 2020

  Implementation Manager

  • Led the Craftable client onboarding team for small business.• Created operational process requirements for internal teams to track project progress and metrics.• Guided enterprise level clients through the onboarding process from proof of concept to full implementation.• Designed product requirements and partnered with development team for quality of life feature deployment.• Tracked client data and executed data analysis in Excel and SQL to create actionable insights.• Met with national industry leaders to audit KPIs including inventory costs, point of sale data and sale analysis. Show less

• 

  Madison Logic

  Apr 2021 - Jun 2023

  • Sr. Strategic Customer Success Manager

    Mar 2022 - Jun 2023

  • Customer Onboarding Manager

    Apr 2021 - Mar 2022