Mohamed Ibrahim

Experience

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  Hilton

  May 2004 - Oct 2004

  Training in front office during summer vacation
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  Sheraton Hotels & Resorts

  May 2005 - Oct 2005

  Training in front office during summer vacation
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  Hôtel Oceania le Métropole

  May 2006 - Oct 2006

  Training in front office during summer vacation
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  Creative Green Sedr

  May 2007 - Oct 2007

  Receptionist
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  Helnan International Hotels

  Jan 2009 - Mar 2014

   Provide courteous , professional , efficient and flexible service at all times. Attend to all guests who approach the front desk with a smile.  Have a full working knowledge and capability to supervise , correct and demonstrate all duties and tasks in the assigned place of work. Be entirely flexible and be able to be rotated within the different sub department of the room.  Adhere to the telephone procedure of handling calls.  Be aware of all hotel activities and food and beverage promotions.  Hand over the pending points for the next shift for proper follow up and action.  Balance the cash report and remittance envelop at the end of the shift.  Perform opening and closing procedure established for the place of work as assigned.  Monitor operating supplies and reduce spoilage and wastage.  Be able to explain and show the guests all the facilities in the room . Follow up on guest comment and complaints. Show less

  • Receptionist

    Feb 2009 - Mar 2014

  • shift leader

    Jan 2009 - Jan 2014
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  Royal Tolip Alexandria

  May 2014 - Nov 2014

  Front Office Supervisor

   Check the arrival and departure  Check the missing stationary and store requisition  Coordinates with housekeeping  Creates and provides new ideas to increase the sales and decrease the cost  Assures the guest happiness and satisfaction  Report all the guest needs and problems  Assures that everything id writing down in the reception log book  Able to replace the supervisor during absence

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  Baron Hotels & Resorts Egypt

  Nov 2014 - Apr 2015

  Front Office Supervisor

   Check the arrival and departure  Check the missing stationary and store requisition  Coordinates with housekeeping  Creates and provides new ideas to increase the sales and decrease the cost  Assures the guest happiness and satisfaction  Report all the guest needs and problems  Assures that everything id writing down in the reception log book .

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  Rixos Hotels

  May 2015 - Dec 2015

  Front Office Desk Manager (Pre-opining Hotel )

  under the direction of the assistant front office manager I was in the opening team to check the snag list to be sure that all rooms under Rixos StandardI must to assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand polices and practices• Maintain good communication and working relationships with all hotel departments• Monitor staffing levels to meet cover business demands• Act in accordance with policies and procedures when working with front of house equipment and property management systems Show less

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  Radisson Hotel Group

  Jan 2016 - Oct 2020

  Acting as Front office Manager as the company policy don't have Front office MGRUnder the direction of the Director of Room manage and Co-ordinate Front office operation to provide efficient prompt , courteous , trouble free and proactive service to guests enhance maximize room revenue and guest satisfaction . All work will be in line with the hotel’s guidelines and business plan , the departmental business plan , and the Radisson Collocation Group’s corporate guidelines as well as Symphony Style Hotel brand and service concepts . Show less Under the direction of the Hotel manager Responsible for the daily operations of the venue and ensuring the delivery of outstanding customer service. This includes effectively allocating work to and supervising employees in all frontline areas, as well as maintaining and complying with all safety, stock and equipment procedures. work will be in line with the hotel guidelines and, the departmental business plan, and the Radisson Collocation in Groups corporate guidelines as well as Symphony Style Hotel brand and service concepts with all departments ( Housekeeping – front office – Food& Beverage -..etc. ) Show less

  • Assistant Front Office Manager

    Mar 2020 - Oct 2020

  • Duty operation Manager

    Jan 2016 - Mar 2020
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  Gulf Food

  Jun 2020 - Aug 2021

  Area Manager

  - Responsible for overseeing daily operations in the sales Channels ( Stores – Pharmacies – Apps – Exports - …etc. ) ..Their duties include hiring and training sales staff, relaying information ..from upper management to department staff about sales quotas, and ..generating leads to divide among Sales Representatives.- Directing and coordinating all sales activities locally and regionally.- Tracking and analyzing sales statistics based on key quantitative metrics.- Handling and resolving customer complaints regarding a product or service.- Setting discount rates and determining price schedules after coordinating with Marketing. - Advising distributors and dealers on policies and Standard Operating. ..Procedures (SOPs) Show less

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  Gulf Food Wadees Raw Honey

  Jun 2021 - Jan 2024

  Operations Manager

  Managing all the company operation in :- - Exports in MENA (KSA, Qatar, UAE, Bahrain and Egypt)- 9Stores with directs the day-to-day operations of the stores and develop strategies to improve customer service, drive store sales, increase profitability, and create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.- E-commerce ( Talabat, Deliveroo..etc..)- 300+ pharma accounts with Reviews and analyzes sales and operational records and reports and collecting the payment. - Modern trade (Trolley, Health Planet, .. etc.)- Warehouse in Purchasing materials, planning inventory, and overseeing warehouse efficiency.- Logistics responsibilities with supervises the movement, distribution, and storage of supplies tasked with planning routes, analyzing budgets, and processing shipments. - Training and Coaching store team-Set up and monitor KPIs / KRA- Develop and implement strategies to achieve sales targets and maximize profitability.- Handling and controlling P&L- Collaborate with marketing teams to execute promotions and campaigns at the store level.- Implement security measures to prevent theft and maintain a safe shopping environment.- Achieving the OKRs on a Quarterly basis for reducing the paper cost on the company level and reducing the shopping bag cost and consumption on the company level- set up the PIP and PDP for the sales team and store Managers- Opening new stores- Stay updated on industry trends, customer preferences, and emerging retail technologies.- Ensure compliance with company policies, procedures, and standards across all locations.- Leading a team through (Coaching, mentoring, training and evaluating )- Coordination between team members and HR regarding any payroll, incentives, and bonus issues - Pipeline team assignment-Anticipate in building SOP and Job descriptions for new structuring Show less

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  Al-Musallam Group

  Dec 2023 - now

  Operations Manager

  oversee logistics for 9 companies, managing a team of 950+ staff. My responsibilities include client relations, staff management, logistics planning, quality assurance, problem resolution, continuous improvement, KpI's and SOS services