Charles Ventura

Experience

• 

  Tour Guys & Suntastic Tours

  Jan 2010 - Jan 2020

  Project Manager

  Streamlined the planning and execution of private tours supported daily groups ranging from 4 to 20 people, and coordinated transportation, accommodations, and events. Facilitated in development of multi-level relationships, coordinating customer advisories, and identifying risk factors. Trusted to resolve and address customer complaints, resulting in an impressive 98% customer success and retention rate.Developed key relationships with community members, business owners, and frequent travelers in the area to boost operations and marketing. Show less

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  Best Buy

  Jan 2015 - Jan 2021

  Project Consultant

  Worked closely with a team of sales experts to enhance project management workflows, including theoptimization of phase design and scheduling for sizable projects. Provided clients with a comprehensiveeducation on company products, leading to notable advancements in customer satisfaction.Ranked Top 10 across the Southeast regional consultants, constantly researched ways to optimize sales, reduce costs, and improve service quality.

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  Kinective

  Jan 2021 - now

  Implement process improvements for streamlined implementation of large-scale IT projects. Fosteringcustomer relationships, potential risk factors, and analyzing service-level agreements (SLAs). Conduct business reviews with key stakeholders to outline timelines and implementation. Partner with product development experts to construct roadmaps, enhancing the overall customer and user experience for 100+ API software projects. Identify risk and execute a cross-functional risk mitigation plan,

  • Senior Project Manager

    Jan 2024 - now

  • Project Manager

    Jan 2021 - now