Norma De Alva

Experience

• 

  ADC

  Dec 2008 - Jan 2010

  Quality Auditor

  • Provide direction and support to USA, Mexico and China facilities to achieve full compliance to customer requirements.• Make decisions with regional Quality System Manager to implement a new Quality Management System compliant to customer requirements, and standardize processes. • Perform internal audits at America and China facilities to monitor compliance to TL9000, customer related requirements, and ADC’s Quality Management System.• Assist with Customer, Registrar and other 3rd party audits for America’s facilities.• Perform root cause analysis and resolve corrective actions related to audit findings using 5 whys and 8D methodology, track completion and verify effectiveness. • Quality Management System representative for Mexico and St. Teresa facilities. Show less

• 

  TE Connectivity

  Jan 2010 - Jan 2015

  Quality Engineer

  Quality Engineer II• Quality Management Representative for Argentina facility, leading team to achieve ISO 9001:2008 certification in a few months.• Participated in ISO 9001:2008 certification process of Brazil facility. • Lead Engineering Change Administration project to improve process time and backlog. • Collaborate in preparation of Americas Quality Summit to drive QMS improvements.• Coordinate efforts to reduce number of customer complaints. Quality Engineer I• Member of quality management integration team, focusing on integration of processes and systems between the two companies.• Responsible to oversee regional customer complaint management process, ensuring timely response and effective resolution of issues. • Managed customer satisfaction survey program, communicated feedback to upper management and various departments to drive improvements. • Conducted assigned internal audits as lead auditor. Show less

• 

  CommScope

  Jan 2015 - now

  Engineering Quality Manager• Lead Inside Plant Fiber Engineering Quality team which actively supports the product development process for new products, extensions, and cost reductions projects. • Responsible for resolving customer complaints related to Engineering issues, reviewing design changes that impact form, fit or function, assessing temporary customer deviations (limited sale availability), voting member of core team for project gate review. • Manage annual Quality Monitoring program, and drive quality initiatives to improve our product quality and processes. Quality Engineer III• Key role in designing and implementing new global complaint management system for customer, supplier and interplant complaints. • Manage global quality performance metrics and report to upper management. • Collaborated and prepared 2 sites for a customer audit, and worked with teams to identify proper root causes and implement effective corrective actions. • Support Quality integration team to migrate from SAP PR2 to CS01, providing input on legacy TE BNS quality and customer requirements that need to be maintained. Show less

  • Sr. Manager, Engineering Quality

    Apr 2021 - now

  • Engineering Quality Manager

    Jan 2015 - now