Amgad Samir

Experience

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  Citi

  Sept 2006 - Nov 2015

  Collections Manager

  COLLECTION MANAGER - UNIFINANCIALS — NOV 2011 - JUL 2015(OUTSOURCED BY CITIBANK N.A. EGYPT, BARCLAYS BANK, AUDI BANK, CAIRO BANK AND ALEX BANK)Managing a portfolio of collection accounts belonging to several banks working out of Egypt.DUTIES✤ Managing teams of approximately 30 collectors distributed across 5 teams)✤ Directly responsible for overseeing the training and grooming of collectors✤ Managing the pay and incentives of the collectors.✤ Preparing and following up on collection targets, progress and collected amounts (per collector, and per team).✤ Negotiating settlement of accounts and reasonable payment arrangement within corporate guidelines.✤ Review of customer promises with collectors on daily basis and managing teams to achieve targets✤ Maintained the integrity of the company policies and procedures which is to treat every customer with the highestlevel of respect and maintaining courteous dialog.✤ Responsible for reporting to banks’ collection heads. Show less

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  North Africa International Group S.A.E

  Oct 2016 - Apr 2019

  Manager

  ✤ Monitor the expenses of each project on its own and make a weekly report.✤ Make monthly invoices for each project.✤ Make monthly invoices for the subcontractors after reviewing their work at the site.✤ Review the salaries of workers after the submission of HR.✤ Make the weekly settlement of the site's supervisors.✤ Conduct a feasibility study for any project of the company.