Jason Pombeiro

Experience

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  Capital Health

  Jan 2007 - Jan 2007

  Corporate Contracting Office/ Supply Chain Operations

  • Maintain an organizational work ethic and good time management, in order finish and completed all my work duties. • Responsible for searching Purchase Orders and Materials Requisitions on a daily basis. • Answering incoming calls from all the hospitals in the Edmonton Area and also place their orders.• Faxing documents that are related to the Bizworks department, to staff in the hospital. • Respond to emails and voicemails regarding order issues.

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  IBM

  Jan 2007 - Jan 2007

  Technical Support

  • Resetting passwords on computers and laptops.• Helped incoming callers to with Application Troubleshooting and support on their computers and laptops.• Created problem tickets for computers and laptops that couldn’t be fixed over the phone.

• 

  Finning (Canada)

  Jan 2008 - Sept 2018

  Webmaster Developer on Digital Marketing Team

  • Update, create, maintain and test Finning Canada external and internal websites: (Finning.ca, Catrents.ca, Sitech-wc.ca and Diperkcanada.ca) • Work with Adobe Experience Manager (AEM) as well as the Adobe Marketing Cloud. • SharePoint content management/editing, site and page creation.• WordPress sites management/editing and site/page creation.• Adobe Photoshop for help with banners and web imagery.• Work with business teams and gather requirements for projects.• Help create promo images and content.• Review statistics and monitor Google analytics.• Event Tracking for Promos.• Troubleshooting issues on the sites.• Plan for future changes to the websites.• Maintain responsive designs.• Server side work (IIS, outages and updates) Show less

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  Canadian Western Bank

  Feb 2019 - May 2020

  Release Analyst

  • Deploying changes and enhancements to critical business applications.• Collaborating with analysts, QA and system owners in the deployment of software programs and applications.• Planning and managing releases for business-critical applications, taking into consideration associated business and technical risks.• Responsibility for code configuration management along with developing and maintaining build and deployment processes.• Utilizing Microsoft Team Foundation Server (TFS) tool to track deployable files.• Determining the readiness of each release by ensuring that only correct, authorized, and tested versions are installed.• Recognizing priorities and possible resource/environment contentions.• Working concurrently on releases for several environments and multiple projects.• Scheduling software release tasks based on technical requirements and environment availability.• Working closely with vendors and internal support/development teams to track incidents and their progress through releases for testing, acceptance and closure.• Receiving, controlling and implementing fixes and patches from software vendors Show less

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  WCB-Alberta

  Oct 2020 - now

  • Server support, updating and patching to maintain and protect from vulnerabilities. • Lead problem resolution for complex technical issues across BTS (Business Technology Services) and business units.• Identify technical trends and training requirements for technologies related to IS team coverage.• Lead and perform technology implementation adhering to change management practices.• Troubleshoot and problem solve hardware and software related issues.• Participate in on-call rotation outside of business hours for emergency response.• Liaise with BTS and Business teams, to identify causes of problem tickets through the sharing of knowledge and processes.• Participation in the planning and support of ACS projects and initiatives through continuous feedback and research.• Prepare system and environment documentation as per standards.• Troubleshoot, and problem solve, hardware and software related issues• Resolve IT related questions or problems, via problem tickets.• Liaise with service desk to reduce problem tickets through the transfer of knowledge and processes. Show less

  • Case Assistant

    Jan 2022 - now

  • Information Technology Specialist

    Oct 2020 - now