YUJI OUCHI

Experience

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  Autech Japan, Inc.

  Apr 2008 - Sept 2012

  Overseas Business Department

  Automotive manufacturer of Nissan Motors group, specialized in customized vehicles. Main product is “welfare-vehicles”, specially customized car for elderly/handicapped passengers. +Obtained team working skill and detail-oriented working attitude, through creation of product catalogues, promotion materials for distribution to dealerships.+As Nissan loves “diversity”, learned basic working skill in diversified environment. Contributed to successful launch of new welfare vehicles in China, France, and U.S. market. +Experienced B to C marketing through attendance to Motor Shows in China. Exporting and re-importing trade operations. Successfully completed the show, through detailed sales training to local staffs of Nissan China. Show less

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  MITSUI BUSSAN METALS CO.,LTD.

  Nov 2012 - Oct 2015

  Deputy Manager, Strategic Business Development Div.

  Trading company specialized in metals, incl. Titanium, Aluminum, Copper, etc.+Assigned to sales of titanium products. Learned international trading skill through global players, and attitude to pursue new business opportunity at a market with severe competition.+Obtained accounting and legal skills through credit control, transaction management, trade restrictions control, concluding variety of new contracts incl. NDA, Long Term Agreement, Buy & Sell back contract, etc.+Obtained toughness through very high-pressure working environment. Assigned to main responsible position for the most difficult and important customer. Maintained all the businesses succeeded, without any loss for approx.. 2 years.+In the nature of Titanium business, most of all the clients are located in overseas. Mainly in Russia, Germany, China, USA. Frequent contact with them directly or sometimes through local staffs in Mitsui’s branches. Show less

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  MAHLE

  Nov 2015 - Apr 2018

  Sales and Application Engineering

  Germany-based automotive part company, known in engine pistons & filtrations area.+Customer window function to major OEMs(Toyota, Honda, etc…). Responsible for pre-sales, response to RFQ, gather competitor’s information, price negotiation. Also responsible for obtaining internal project approval from German HQ. +Obtained sales skill working in a team, organized both domestic and overseas colleagues in global projects. Frequent contacts with sales team colleagues in China / India/ U.S. / Germany.+Contributed to project acquisitions, incl. the one of largest sales volume in U.S. project, acting as key role in Japan side.+Successfully maintained great customer relationships by responding to tough, urgent, often demanding requests. Resolving complaints for unexpected problems.+Very often have meeting in English, most of all internal emails in English. Show less

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  Activalues, Inc.

  May 2018 - Sept 2022

  Senior Manager, Customer Success/Marketing

  +AI-tech IT startup, providing multi-lingual DX solutions for customer engagement.+Joined at its founding stage as the 1st employee, undertook business development – incl. marketing, sales, product planning, customer success etc.. other than software coding. No one gives directions. Nourished self-starting mind-set.+Tirelessly looked for business opportunity, build relationship with potential clients, listen to them, win trust, acquire contract. Contributed to generate annual sales of JPY 100 million in 2 years.+Finding the importance of customer success, built CS team and took lead of it. The team grown up to the size of 5 members. Enterprise-class clients including leading hotel groups, both domestic and global brands. Retention rate is more than 95%, through tough times for hospitality clients in Covid-19 situation.+Head of ISMS team, Information Security Management System, organized and operated in accordance to ISO 27001 Show less

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  Project44

  Sept 2022 - Feb 2023

  Customer Success Manager
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  Siemens

  Mar 2023 - now

  Customer Success Manager