Leny S.

Experience

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  Mandarin Oriental Hotel Group

  Jan 2019 - Jul 2019

  Food And Beverage Intern

  As nominee of Best Trainee, I got the opportunity to learn about different types of Food & Beverage administration and operations. I was assigned to several outlets, and F&B Sales, which helped me improve my teamwork and adaptation skills, expanding my knowledge about the hospitality industry.

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  Centara West Bay Hotel & Residences Doha

  Aug 2019 - Aug 2022

  - Proficient supervision of the bar area, in charge of inventory, menus, and ensuring regulatory compliance. Familiarity with budget planning, stock control and managing outlet financial reporting.- Interacted and established strong rapport with guests by responding timely to feedback improving the quality of service delivery.- Comprehended budgets, operating statements and payroll progress reports as needed to assist in the financial management of the department.- Created and proposed Local Standard Operating Procedures (LSOP) to ensure consistency across team members during day-to-day operations. - Managed weekly rostering as per operational demand. - Conducted candidate screening and interviewing process. - Created a dynamic of inclusiveness and excellence, aligning each team member with the company's values. Show less - Outlet in charge role for In-Room Dining, Banquets & Events. - Maintaining compliance of outlet wide policies and procedures. - Answering internal and external inquiries by following telephone etiquette and hotel standards. - Supervising the In-Room Dining team to ensure all orders follow the timing standards. Conducting on the job training to maintain service quality and guest satisfaction. - Awareness of Qatar Clean standards and procedures. - Effective execution of banquet event order standards by maintaining good communication with the sales team. - Conducting pre-event briefings for smooth operations. Ensuring guest feedback is addressed and empowering team members to take action. Show less - Provided excellent customer service to guests by following the sequence of service as per the standard operating procedures. Ensured consistent action on guest feedback, focusing especially on the Breakfast Guest Satisfaction Score (GSS). - Responded to internal and external inquiries, keeping track of reservation systems by prioritizing revenue and covers. Updating the guest database for future business and promotions. - Handling payment, shift opening and closing outlet by following local standard operating procedures. - Opening and closing the beverage stock sheet as per the sales reports and stock on hand. Checking and preparing requisitions as per operational requirement and delegating tasks to team member for smooth operations. - Mentored and guided team members with upselling skills to increase motivation and reach business targets. Show less - Supported the daily operations of All Day Dining, In Room Dining, Banqueting & Events, focusing on the floor and service flow.- Provided exceptional dining experiences to guests by following the sequence of service and the hotel's standard operating procedures. Responsible for promoting and ensuring guest satisfaction.- Answering internal calls and order taking from the guest by following the In Room Dining telephone etiquette. Delivering the order to the guest's room by following In-Room Dining standards, ensuring that guest feedback is addressed and actioned. - Handling the cashier section by taking care of guest payments, billing, preparing sales reports, opening and closing the shift while following hotel procedures. Show less

  • F&B Supervisor (Outlet In Charge Role) - Lobby Lounge

    Mar 2022 - Aug 2022

  • F&B Captain (Acting F&B Supervisor)

    Oct 2021 - Mar 2022

  • Head Waitress

    Sept 2020 - Sept 2021

  • Waitress

    Aug 2019 - Aug 2020
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  Grand Hyatt Doha Hotel & Villas

  Aug 2022 - Jan 2023

  Outlet Supervisor

  - Managed daily operation with high volume of guests during FIFA World Cup Qatar 2022.- Optimizing beverage control including days on hand, perpetual inventory, bar par stock, portion and cost control, mix of sales analysis, issue & returns, and month end inventory.- Assisting the manager in developing menus and promotions as necessary, and conduct operational analysis to improve sales thorough competitive checks and marketing proposals. Regularly attend departmental meetings to communicate outlet performance and targets.- Responsible for the smooth running of the operation by efficiently planning and assigning workload, ensuring that all information is briefed and applied in line with the hotel's standard operating procedure. - Reviewing guest feedback by collecting online and offline data to suggest and communicate improvements to operational flow with guest satisfaction as a top priority. - Generating daily, weekly, and monthly reports such as outlet expenses, P&L, revenue and menu engineering to prepare and roll out action planning.- Conducting training and issuing development plans, ensuring its implementation to day-to-day operations to maintain excellent service quality and compliance to hotel standards. Show less

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  Le Méridien Maldives Resort & Spa

  Jan 2023 - Jun 2023

  Multi-Outlet Assistant Manager

  - Managing the operation of three outlets with distinct concepts - bar, tapas restaurant, and a mindfully conscious café.- Conducted daily team briefings about essential updates to the operations to ensure awareness eg. VIP guests, upselling focus, and conducting and monitoring training in line with brand standards.- Assisted with F&B activation procedures ie. proposing and planning, tasting, and marketing to maximize revenue potential.- Generated daily revenue and guest experience reports with suggestions and action plans to implement.- Represented the outlets in departmental meetings to raise and discuss KPIs, challenges, and action plans.- Day-to-day monitoring of outlet conditions and scheduling maintenance for effective operations and service delivery. Show less

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  Atlantis Resorts

  Jun 2023 - Jan 2024

  Multi-Outlet Supervisor - The Royal Tearoom & Elements Terrace Lounge

  - Implement Forbes operational standards across both outlets with 100+ team members and over 1500 daily covers.- Delegate tasks to all team members for maximum operational efficiency.- Plan, conduct and assess all departmental training against KPIs set by the Outlet manager.- Review facilities and outlet condition, ensuring all items are in stock and follow brand standards.- Process reports from Hotlync, Sevenrooms reservation system, and TripAdvisor to analyse guest feedback and create action plans for increased profitability.- Managed and maintained the Micros system, ensuring meticulous attention to detail in mapping processes according to their respective categories.- Proactively uphold the hygiene and cleanliness standards of the outlets by adhering to ISO 22000 and ISO 45001 guidelines, ensuring a safe and healthy environment at all times. Show less

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  Marriott International

  Jan 2024 - now

  Complex Sales Coordinator

  Marriott Hotel Al Jaddaf | Marriott Executive Apartments Al Jaddaf