Alicia Bryant

Experience

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  National HME, Inc.

  Oct 2010 - Dec 2011

  Customer Service – Team Lead

  Communicate customer processed equipment orders, requests and patients’ needs, ensuring prompt attention and high quality patient service; scheduling orders with RN’s for durable medical equipment to patients; daily dispatch; data entry; filing; producing reports; maintaining an equipment schedule; word processing and routine office functions; assist with training and supervision of medical service technicians.

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  Wells Fargo

  Dec 2011 - Apr 2012

  Phone Banker 1

  • Quickly answer our high value customer inquiries in a friendly and courteous manner• WOW each customer by going out of the way to please them• Provide first call resolution, while following strict procedures that meet compliance guidelines• Look for every opportunity to introduce products and services to help our customers succeed financially

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  Labor Ready

  Apr 2012 - Oct 2012

  HR Coordinator / Customer Service Representative

  Built business relationships with customers and temporary associates, while providing excellent customer serviceAssisted new applicants with the employment process and qualified potential temporary associates for eligibility to workAssisted with dispatch by preparing work tickets, distributing safety equipment, selecting associates for job assignments, and directing them to the job site locationInput, maintained and followed-up on accounts receivable; followed up with customers on outstanding invoicesFacilitated temporary associate payout and process payroll from completed work tickets. Show less

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  Atherotech

  Oct 2012 - now

  Client Operations Smooth Start Specialist ll / Quality Assurance Analyst

  Drafted quality assurance policies and procedures for new and existing accounts; interpreted and implemented QA standards; Identified training needs and organized training interventions to meet quality standardsPerformed all paperwork, technical and non-technical procedures required to process and submit specimens; located specimens and pulled from various departments as needed.Answered incoming calls promptly and courteously, while identifying and resolving client inquiries and providing the highest level of customer serviceCoordinated laboratory supply ordersPerformed daily maintenance and drove data integrity in all process stepsFront line support for Sales Team that exceeded 60+ Reps in regards to specialty testing procedures, requirements and resulting. Corresponded w/ Physicians and Hospitals in an effort to facilitate timely and efficient follow up as well as a liaison for the Lab and Sales force. Helped to develop and implement classroom training environment and materials for all new Customer Service Rep's. Show less