Prabhat Chand

Experience

• 

  IBM

  Nov 2005 - Jan 2007

  Customer Support Specialist
• 

  Infosys

  Jan 2007 - Dec 2007

  Process Executive

  Description:Thi This was a Provisioning and assurance process for the biggest UK telecom client. In fulfillment the Broadband lines were provided to the Service provider and to the End users. It was a Semi technical process where we need to understand the broadband and telephony Products.Roles and Responsibility• Total work experience 12 months. During this period handled two Telecom clients, both of the BPO domains of Infosys. Possess a good knowledge of telecom domain in Provisioning and assurance.• Worked for British telecomm (BTGS).• Worked on CSS Application And Remedy Tools.• Worked as a Diagnostic Advisor for the Telecom Process.• Contact End User for the EU checks.• Attended various client calls on daily and weekly basis in regards to Quality and Process updates.• Continues improving the quality of work delivered.• Helped the team to perform better on a daily basis.• Attended Quality Calls which were beneficial for the overall performance of the team. Worked on the standard set by the client and always produced the desired result to both the Internal and the External Client. Show less

• 

  Tech Mahindra

  Jan 2008 - Jul 2009

  Complex pricing specialist

  Roles and Responsibility• Worked closely with Contract team and provide world class international pricing/quotes to BT contract teams for Asia Pac;• Worked within timescales, process and systems in providing competitive pricing with agreed timescales and commercial aspects as per customer requirements.• Negotiated best prices and service solutions based on specific contracts and individual bid requirements so as to win profitable and sustainable business for BT.• Used BT's preferred suppliers where possible and work with other procurement units in meeting customer requirements. • Provided regular reports specific to within ICD;• To work with the contract teams, other virtual team members e.g. GS Procurement, Order teams etc in resolving issues on pricing, order or delivery.• Used to own and resolve customer & contract queries and managing pricing escalations through to resolution;• Worked within appropriate guidelines e.g. trading agreements, entities, commercial, tax, legal & regulatory in ensuring smooth and effective trade;• Worked within BT’s business environment, organization - including Entities, Joint Ventures and partners - and strategic vision.• Pro-actively managed feedback information on supplier capabilities (products, pricing etc) for Asia Pac enabling customer expectations to be expertly managed;• Worked with UK based telecom giant BT Retail which provides PSTN connection to the residential and business EU With the billing related queries & issues of residential EU’s. It’s an end to end solution provider and we provide solution to The EU who is having any billing query or dispute tries to solve it online within the defined SLA and QUALITY and tries to Give 100% productivity.• Worked on CRM tool i.e. GMA (Geneva Management Application) which was web based billing application and ONEVIEW which is oracle based application• Dealt with the telephony products and resolve billing issues• Worked for BT retail residential user (WLR3) Show less

• 

  Eaton

  Aug 2009 - Dec 2010

  Associate Analyst

  Involved in carrying out business negotiation , vendor management, sourcing, tendering and negotiations and providing support to different division of Eaton.regional management support as a point of contact for all Asset Mangement, corporate purchasing and software. Managed all contracts and procurement processes for five divisions and as corporate support. Implemented strategic initiatives and sourcing to reduce costs and improve services. Implemented and supported a vendor performance and tracking process.• Manage the capturing of procured assets and update in Asset management system (Asset Center / Remedy Asset Manager/ Other tool) for the Enterprise.• Supervise the lease cycle for the leased assets and update lease asset data in Asset • Management system (Asset Center / Remedy Asset Manager/ other tool) for the Enterprise. Coordinate issues with leasing company, site lease coordinator and asset users.• Manage software license Pool and ensure the compliance. Work with vendor on compliance Audits.• Process lease chargeback and software licenses, and answer queries related to chargeback.• Process and manage IT related requisitions and purchase orders in Asset Center or other Procurement tool for the Enterprise.• Process international orders received via e-mail and/or Procurement tool working with Suppliers to obtain local quotes and adjust for local currencies.• Ensure pricing and other related information is correct on all transactions processed. Obtain Proper authorizations.• Add new suppliers / products to the Asset Center/ Procurement tool catalogue. Process Automated and manual updates to the catalogue• Accept the queries and requests from Remedy/ Common Mailbox and answer the queries/ Process the requests. Show less

• 

  Accenture

  Dec 2010 - Jul 2013

  Contract Manager (Contract Management,Governance and Risk Management)

  Description:Involved in carrying out business negotiation , meeting with clients of Accenture’s which includes managing contracts with clients, supplier, telecom vendor, sourcing, tendering and negotiations and providing support to Accenture for contract negotiation with suppliers.Roles and Responsibility• Manage relationship and communications with Bank and Supplier• Working regularly with Finance & other functional groups to resolve issues pertaining to purchasing and accounting• Manage contract for the telecom vendor , sourcing, tendering and negotiations • Support contract negotiations with suppliers for required telecom categories • Conduct on-going management of contracts/agreements for specific categories • Ensure compliance to contracts • Manage contract and sourcing for new contracts• Manage all contract activities as defined within the Terms of Reference document for the contract • Co-ordinate all governance activities ensuring preparation of meeting documents for all governance sessions• Create and issue to leadership the agreed-upon Management Information reports regarding supplier • Drive scorecard data gathering process • Monitor spend and quality reports received from TEMPO and flag issues to Management • Be the central point for writing up and tracking readiness of contract amendments • Regularly benchmark supplier pricing• Oversee performance measurement of contract spend and benefits• Ad-hoc Query • Weekly/Monthly Governance meetinga) To attend the meeting and take down the minutes.b) Prepare the Meeting Minutes and share with all participants.c) Minutes to upload on both SharePoint (i.e. ACCENTURE & Bank) and circulate with all the invitee. • Monthly RAG Status Report Monthly/Quarterlya) To do the RAG report for AT&T and IBM on monthly basis.b) Rag status is a scorecard which we need to circulate to all our stakeholder and supplier.c) The scorecard measures and monitor supplier’s progress Show less

• 

  Tata Communications

  Jul 2013 - now

  Extensively Involved in carrying out business negotiation and contract management lifecycle starting from pre-sales to invoicing ( i.e. Quote to Cash) for both domestic and international deals (Managed Services). Project Management, Risk Analysis of Contracts, Risk mitigation, negotiations & drafting of contracts, including customer support for a global enterprise. Assurance of corporation policy & compliance. Central point for client requirements, sales, vendor management and contracts issue resolution management. Roles and Responsibility:• Work with the Commercial Deal Architect team from the verbal agreement stage onwards to understand the risk profile of the opportunity, make sure that the said risks are covered / addressed / understood by the various stake holders• Involved in Negotiation and issuance of purchase orders for OEMS. Monitoring costs, finding cost optimization opportunities• Major network partner AT&T,Verizon for US location, for europe BT, COLT, Vodafone & CWW• Major OEMS (Cisco, Ingrammicro) • Services IBM, Datacraft and Dimension data• Legal and regulatory check to manage negotiations during the entire lifecycle of the Contract Management.• Coordinate with team and assist with delivery of Business Case analysis to support purchase requests• Central point for Contract management, vendor management and contracts issue resolution management. Identifying and resolving legal, financial, business issues, and contract terms. Provided interpretation of contractual terms and guidance on potential legal and business risks as well as solutions.- Tracking contract correspondence including control and execution. Implemented strategic initiatives and sourcing to reduce costs and improve services. Implemented sourcing, contracts and RFPs/RFQs. Show less

  • Senior Manager at Tata Communications

    Jul 2013 - now

  • Contract Manager (Contract Management,Governance and Risk Management)

    Jul 2013 - May 2022