Izabela Herma

Experience

• 

  Agora SA

  Jul 2006 - Apr 2008

  Proofreader, Assistant Director of Proofreading Department

  - Supervising the work of the proofreading department- Maintaining high standards of written accuracy in spelling and grammar

• 

  Capgemini

  May 2008 - Mar 2012

  Shift Leader; Senior Analyst

  - Handling high priority incidents- Supervising team unit- Responding to clients requests- Recording and classifying all incoming incidents with the appropriate priority, category and incident summary details- Handling client communication

• 

  IBM

  Mar 2012 - Apr 2019

  - Supporting the organization in ensuring that global processes, operationalprocedures and detailed work instructions are deployed and in use by all of theemployees- Supporting the organization in remediating compliance issues and concerns- Supporting deployment of cyber security technical andadministrative controls- Issue and Risk Management support- Audit Management support- Sharing Compliance processes knowledge, provide trainings and education - Operational Quality Metrics- Operational Workload Analysis- Shift Rotation and Staffing Plan- Managing Customer Operational Escalation- Serivce Improvement - Managing and leading a team to ensure effective delivery of services to clients- Organizing and controling team activities - Allocating and prioritizing work among team members- Establishing efficient communication and information exchange within the team- Creating and maintaining team procedures- Service improvement- Recording employees attendance, personal and vacation time - Monitoring and testing IBM critical applications- Incident Management- Threat Management- Handling client communication (service alerts)

  • V-TServices Project Manager

    Jul 2015 - Apr 2019

  • Compliance Program Manager

    Oct 2013 - Jun 2015

  • Operations Manager

    May 2013 - Oct 2013

  • Team Leader of Global Business Situation Managers

    Sept 2012 - May 2013

  • Global Business Situation Manager

    Mar 2012 - Sept 2012
• 

  Kyndryl

  Sept 2021 - Aug 2023

  V-TServices Account Compliance Leader

  • Supporting the organization in protecting client brand and IT environment from any security or compliance issues • Identification of security vulnerabilities in customer environment • Supporting compliance assurance with all IBM control procedures and standards• Issue & Risk Management• Audit Management (including Corporate Audit, ISO27, ISAE 3402 controls testing)

• 

  Eurofins

  Sept 2023 - Sept 2024

  Senior Security & Risk Analyst
• 

  NATEK

  Sept 2024 - now

  Risk & Compliance Consultant