Sam Saxton

Experience

• 

  Expotel Hotel Reservations

  Aug 1987 - Jul 2002

  Conference & Events Supervisor

  I undertook many roles at Expotel over the 15 years I worked there. The roles include, Reservations Coordinator, Conference & Events Coordinator, Conference & Events Team Leader and Conference and Events Supervisor. In my last role with Expotel, I managed a team of 20 coordinators making sure they answered incoming calls from both corporate and government clients in 3 rings, producing a high quality of work and within the required SLAs. I met with clients to review standards of customer service supplied and implemented best practice where improvements were required. I managed the training and induction for the department and covered for the Conference & Events Manager where needed. Show less

• 

  First Option Hotel Reservations

  Aug 2002 - Dec 2006

  Conference & Events Manager

  Managing team of 14 dedicated conference and events coordinators. Management of in house system. Conduct regular meetings with top clients including Boots, HMRC and RAC to ensure good service and to discuss bespoke events to take place via my team including AGMs and product launches. Run my own training and induction courses. Negotiate on large pieces of business with hotels and conference venues. Audit teams' work to ensure high standards produced. Responsible to reporting to business owners of department progress. Recruitment, 1:1s, appraisals and disciplinaries. Show less

• 

  Jones Lang Sasalle

  Dec 2006 - Dec 2009

  Facilities Administrator

  Day to day running of building on behalf of in house corporate blue chip client. Educating client as to all areas of H&S, DSE, Fire awareness etc. Managing contractors, maintenance and cleaning partners whilst on site and management of their schedules and scopes of works. Liaising regularly with land lord and educating him on best practice re H&S of his building/premises. Management of reception and team of receptionists. Management of in house meeting room diary and rooms. Conduct daily, weekly, monthly, bi annual and annual audits of various types around the building. Manage fire drills each week, PAT testing and statutory testing including 5 year electrical. Show less

• 

  Regus

  May 2010 - May 2015

  General Manager

  Combined operational and sales role. Managing the in house team at the business centre and looking after the clients both in house and virtual. Managing the sales for the centre and converting leads into business. Managing renewals and the P&L for the centre. Ensuring costs were kept down and that new business came in at the right price. Managing the meet & greet and reception service. Working with the brokers and agents to identify potential business opportunities. Self generate leads and book appointments/meetings for myself to chase new business. Manage relationships with maintenance and other suppliers and audit the centre to ensure standards were high at all times. Show less

• 

  North West Hearing

  Jun 2015 - now

  Practice Manager

  At North West Hearing, our staff are highly skilled audiological practitioners. As we are registered with the Health Professions Council, we can accept self-referrals, referrals direct from your GP or from Ear, Nose and Throat specialists. As an independent Manchester audiology practice we provide the latest generation hearing technology from all major hearing instrument manufacturers. We are the only supplier in the North West for Lyric - the only 'fit and forget' hearing aid. We, were pronounced the best new Lyric Centre for 2015, by worldwide hearing aid manufacturer, Phonak. We are part of the Harley Street Hearing group which has been chosen as the most successful Lyric Centre in Europe and the rest of the world (outside of the USA). If you or anyone you know is experiencing any issues with your hearing, such as problems communicating in background noise or needing to turn up the volume on the television set, come and see us. Our audiologists will perform some accurate but easy tests, which will identify any problems quickly. Then, if your hearing is not as it should be, we will carefully explain the results and provide clear, independent advice about the options available to get you back on track and participating fully in life.If you would like your ears checked or you think you may need to have wax removed, make an appointment to see one of our ear care practitioners. They will provide advice on ear care and can remove wax and other obstructions safely – don’t worry it doesn’t hurt a bit!Your hearing needs protecting in many aspects of your life. At North West Hearing we can provide you with custom-made luxury hearing protection for loud music, shooting, motorbike riders, and for noisy work areas.Hearing protection can also help swimmers and those wanting a restful night sleep.We are also Musicians Hearing Services North who have been serving the musical community for over 25 years.My role involves - Day to Day management of the Practice Show less