Mamta Tiwari

Experience

• 

  Aon

  Nov 2012 - Nov 2016

  Delivery Specialist
• 

  SafeGuard World International

  Nov 2016 - now

  Operations Team Lead

  Establish, maintain, and develop strong and trusted client relationships that result in high clientsatisfaction, acting as a primary day to day contact for assigned clients. Responsible for timely and accurate submission of all payroll data to required partners and/orclients. To ensure timely receipt and delivery of payroll data by payroll scheduled. Participate inthe development of processes and procedures for the team following customer and businessrequirements. Support and share knowledge with colleagues to ensure the overall effectiveness of the wider team.Identify improvement opportunities; people, processes, resources, etc. Conduct traininggap analysis based on payroll validation done. Help team leader to mentor team. Act as aSubject matter expert for the team, Act as a backup for Team Leader. Engagement with local in-country payroll providers to meet delivery timelines while minimizingescalations. Develop and drive action plans and root cause analysis reports for issues. Managinginquiries from clients and local offices via our case management tool, ensuring full resolution inline with company Service Level Agreement. Show less