Susanne Primbs

Experience

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  Résidence Pinéa, Calvi, Corsica, France

  Jul 1995 - Jul 1996

  Tourist & travel management
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  CG Car-Garantie Versicherungs-AG, Freiburg

  Mar 1999 - Mar 2001

  - Planning, Organization and Coordination of customer incentive events (up to 200 attendees, special: Organization of a Golf Cup) from design of invitations and arranging the program up to being the contact person at the event.- Translations (from and to German language) of English, French and Spanish texts- Overall organizational excellence - Carpool management- Human Resources Assistance- Translations (from and to German language) of English, French and Spanish texts- Overall organizational excellence

  • Executive Assistant Sales

    Jan 2000 - Mar 2001

  • Executive Assistant Finance

    Mar 1999 - Jan 2000
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  Home

  Mar 2001 - Oct 2007

  Family Manager

  Additional to obvious task such as time planning, resource management and education I managed to drive several social projects, e.g.- Office restructuring of the local parish.- Management and Execution of several children support groups.- Design, composition and actual drawing of a 15x3m jungle wall in the local kinder garden gym. - Medical science courses.

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  Microsoft

  Oct 2007 - Jun 2009

  In this role I was accountable for the implementation, ownership and/or quality assurance of several customer-centric projects and events.Some of my responsibilities:- Event planning & event coordination - Orchestration and coordination of team members and deliverables- Implementation of crucial infrastructure such as intranet portals- Project documentation- General project management- Quality Assurance on customer interfaces such as the companies switch board- Acting as a communication hub for the CPE departmentProjects that I owned or was part of the organizing team include- CPE-Council:Exclusive cross industry roundtable event for professionals working specifically on customer satisfaction topics.- CIO (Chief Information Officer) Colloquium Germany/EuroCIO:The CIOcolloquium is the leading CIO-network in Germany and stands for open and independent exchange among IT decision makers and represents more than 90 companies.- Microsoft Business User Forum e.V.:The Microsoft Business User Forum e.V. (mbuf) is an exclusive forum for Microsoft business customers that targets IT decision makers with events and roundtables on a regular basis. Show less

  • CPE (Customer & Partner Experience) Project Manager Customer Engagement

    Jul 2008 - Jun 2009

  • Executive Assistant to Ralph Haupter (Member of the board) & CPE Assistant

    Apr 2008 - Sept 2008

  • CPE Assistant

    Oct 2007 - Apr 2008
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  Flughafen München

  Jun 2009 - Dec 2009

  Assistant to Manager Controlling & Quality Management & to Manager Human Resources Planning

  Responsibilities in this role are split among three objectives:Organization, planning and driving processes and communication in the Quality Management and HR Planning department of the Flughafen München GmbH. Cross group and interdisciplinary coordination of internal projects. To meet this objective I’m working with stakeholders in all important business units.

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  GE Research

  Jun 2010 - Apr 2015

  Outline:As leading project manager for the largest lab-infrastructure project – the build of a single cylinder engine research facility - at the European Research Center I owned, defined, coordinated, monitored and reported scope, timeline & a 6M€ budget. The project consisted of 3 parts: interior construction, set-up & testing of the test environment and the design of a prototype engine. Its complexity shows in 85 stakeholders which needed to be engaged continuously. Coordination of the project team and the supervision of 56 suppliers were also part of my responsibility as well as negotiations with contractor companies, their safety on site and procurement control. Additionally, I handled the approval procedure to receive the operation permit by local authorities (Bundesimmissionsschutzgesetz).Key Responsibilities:- Owning & managing a 6 Million Euro budget including negotiation & procurement for 56 external companies- Defining & specifying infrastructure requirements considering Environment, Health & Safety (EHS), engineering & regulatory stipulations- Commissioning & securing all necessary regulatory approvals for the German operation permitManaging 85 stakeholders including creating a transparent communication strategy Show less As the owner of an operational element of the GE internal Environment, Health and Safety Certification I created and implemented a framework including programs, audit teams, asset management system, etc., respective processes and drove communication to ensure a smooth interaction between employees and the applied procedures. To increase productivity at the Research Center I proactively established, maintained and optimized a centralized and standardized "easy button" providing simpler access to critical information. It was also implemented as best practice in UK and Austria. Show less

  • Engineering Project Manager

    Oct 2012 - Apr 2015

  • Management Assistant

    Jun 2010 - Oct 2012
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  GE Global Operations

  Apr 2015 - Aug 2020

  Outline:Regional People Operations readiness (centers & sites) for the global transition of 73 countries in EMEA to Workday is the main objective of this role. This includes managing HR Tier 1/HR Tier 2 strategy, service simulation set-up, hyper care strategy, organizing creation and collection of localized standard operation procedures, identifying and mitigating governance and operational process gaps & conducting Workday trainings in cooperation with senior management & global stakeholders.Key Responsibilities:- Leading the EMEA training workstream and conducting wing-to-wing Workday trainings to HR community in English, German & French- Analyzing process gaps & designing, implementing and communicating global processes to mitigate the gaps- Preparing & executing operations service simulations Show less Outline:As part of the global Workday integration team I was involved from the start designing the future HR platform for GE touching various employee personas globally and featuring self-service going forward. In this role I lead the local process & data migration from Oracle HR to Workday including compliance and legal reviews while transferring local requirements into global standards & transitioning ~156 different tools to one platform. In addition, I owned the global implementation of control measures for HR Operations. Key Responsibilities:- Reviewing & transferring 45 countries‘ data & processes to Workday while considering legal, country specific stipulations in cooperation with country operation experts- Analyzing, simplifying & re-defining global compliance related call-to-actions to Workday business process initiators Show less Outline: The focus of this role was on design, activation and utilization of HR standards across the region and globally creating capacity & productivity for all stakeholders based on detailed data analysis and business intelligence. By driving digitization, automation & RPA (Robotics Automation Process) I defined and deployed a new global product standard for process improvement while collaborating with global teams such as Legal, Compliance, Service Delivery, Global Process Leads and country operations experts as well as senior management. Effective Change Management was the key to success in this role.Key Responsibilities: - Creation of a new product standard for automated document creation (POC, Pilot & Roll-out) unlocking productivity across regions- Implementation lead for global HR standard tools for 45 countries (e.g. HRDM, Document & Policy Manager, eExit, etc.)- Metric strategy creating awareness & implementing controls for lifecycle & termination metrics Show less Outline:Driving sustainable wing-to-wing process simplification and standardization initiatives, executing HR Enterprise Standard roll-outs within the DACH region according to the global road map and analyzing current processes to find centralization and outsourcing opportunities was just one part of this role. Change management, communication and providing the respective training was equally important to this position. Additionally, I served as communication ambassador for the global HR organization.Key Responsibilities: - Project Management for DACH specific HR projects (e.g. harmonization of Austrian employment contract across different businesses & works councils)- Implementation lead for global HR standard tools for 3 countries (e.g. GE Hire, IT Onboarding, etc.)- Review and improvement of local specific processes (e.g. German performance letter (Zeugnis), Swiss employment contract, etc.) Show less

  • Program Manager Service Readiness People Operations EMEA

    Jul 2019 - Aug 2020

  • Integration Lead Europe & Russia/CIS

    Jul 2018 - Sept 2019

  • GE RISE Leadership Program

    Jul 2018 - Jun 2019

  • Program Manager HR Enterprise Standards Europe & Russia CIS

    Nov 2015 - Jun 2018

  • Simplification Manager DACH

    Apr 2015 - Nov 2015
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  GE Healthcare

  Sept 2020 - Jun 2021

  HR Manager

  The GE Healthcare business specifically requested me to fill this bubble assignment due to my Outline:The GE Healthcare business specifically requested me to fill this bubble assignment due to my reputation from previous trainings and my Workday & Project Management skillset.Key ResponsibilitiesWorkday implementation: - Ensuring People Leader Workday readiness across businesses emphasizing labor law related specifics for Germany- Rolling out employee training & communication program for the site- Serving as go-to-person for HR colleagues in all Workday questionsHR Responsibilities:- Providing dedicated guidance and coaching to multiple leaders and employees within a complex matrixed business environment- Leading organization development, recruiting & staffing, performance management, career development, employee relations, training, compensation & HR processes in close cooperation with the regional HR team and HR Solution Partner (like C&B, Recruiting, HR Services)- Partnering with client leadership and local HR counterparts to plan and execute business strategies that ensure maximum employee engagement- Serving as an employee advocate, balancing fair employment standards, GE Healthcare policy and practice and business needs to promote an ethical and compliant work environment Works Council:- Managing trustful relations, driving cooperation & negotiations with employee representation bodies, the local works councils, on several local company agreements. Show less

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  Salesforce

  Jun 2021 - now

  Outline:Global Workday redesign for scalability, efficiency, and growth for 80k employees worldwide.Key Responsibilities:- Led Program Management for Recruiting & HCM.- Orchestrated Recruiting & HCM project teams.- Collaborated with senior stakeholders & experts across Salesforce for timely WD4S delivery and seamless Hypercare exit.- Contributed to, executed, and adapted Change and Employee Success Readiness plans, including a country-specific Employment Agreement checklist.- Met critical PMO deliverables on schedule, ensuring compliance with SOX, Security Control & other regulations.- Played a pivotal role in driving Workday program success, collaborating with Program Managers & sharing best practices.Leading Global Document Management:- Established a standardized global document framework for cross-functional alignment.- Delivered 400 harmonized, updated, and fully automated Employment Agreement documents for 36 countries.- Pioneered a global, automated, compliant, and scalable contract amendment framework with Legal & Compliance.- Introduced valuable automations for Resignation confirmation, Relieving letters, and Probation Extension documentation.- Ensured a seamless hand-over of requirements and deliverables.Workday Re-implementation Success KPIs:- Developed and implemented comprehensive Success Key Performance Indicators (KPIs) aligned with program objectives and business goals.- Conducted in-depth consultations with stakeholders to identify critical success factors and relevant performance metrics.- Collaborated with data analysts and Business Technology teams for data collection and automated reporting.- Designed a visually engaging dashboard to present KPIs, providing actionable insights for data-driven decision-making. Show less

  • Employee Success Senior Business Architect

    Aug 2023 - now

  • Employee Success Program Manager

    Jun 2021 - Jul 2023