Raven Ham

Experience

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  Sykes Enterprises, Incorporated

  Jul 2012 - Aug 2015

  Call Center Representative

  Answer live inbound phone calls during your entire shift from different customers. Also, use a computer to navigate various screens to help the customer. Furthermore, listen to issues, empathize and solve customer issues.

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  BROADPATH LTD

  Aug 2015 - Jul 2017

  Insurance Sales Manager

  Responsible for hiring and firing, identifying where training is needed and providing it, mentoring sales reps, and assigning sales territories. Also, creating sales plans and analyzing data in order to make informed decisions. Manage agents to assist to train to sell assigned client-company products and services to potential customers. Respond to inbound calls from individuals interested in purchasing health insurance plans. Make outbound calls to provide follow up with customer complaints. Ensure compliance with Broad Path and HIPAA regulations. Show less

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  The Partridge Inn

  Sept 2015 - Oct 2019

  Front Desk Receptionist

  Maintains an inventory of vacancies, reservations and room assignments, knows room locations, types of rooms available, room rates, and processes guest check-outs and handles monetary transactions. Also, coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. Furthermore, complete daily check list, knows daily activities and meetings taking place in the hotel, and coordinates guest room maintenance work with the engineering and maintenance division. Lastly, manages and resolves all guest complaints in a professional and courteous manner. Show less

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  Augusta University

  Jul 2017 - Oct 2019

  Surgical Coordinator

  Assist clients in travel, ranging from commercial flights to hotel stays, cruises to vacation rentals and car rentals or any travel needs. Accommodate each client by providing them with the tools needed to have a successful trip, whether its personal, family, or a group trip. Use various travel services and travel sites to get each client the best rate, perks, and service in the market.

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  HopeHealth, Inc.

  Oct 2019 - May 2022

  Customer Support Specialist

  Greeting customers in a courteous, friendly, and professional manner using procedures learned during new-hire training. Listen attentively to customer needs and concerns; demonstrate empathy. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. Work with current ECW software scheduling patient appointments as requested. Assist patients with paperwork, maintaining all office duties and the overall appearance of the front office. Also, enrolling new patients for all services of the medical facility. Show less

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  InteleTravel.com

  Mar 2021 - now

  Travel Specialist

  Assist clients in travel, ranging from commercial flights to hotel stays, cruises to vacation rentals and car rentals or any travel needs. Accommodate each client by providing them with the tools needed to have a successful trip, whether its personal, family, or a group trip. Use various travel services and travel sites to get each client the best rate, perks, and service in the market.

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  Shady Grove Fertility

  May 2022 - Mar 2024

  Financial Counselor

  Meet with patients during new patient appointment and follow up visits to discuss benefits and resources that are available. Explain the different treatment cycles for Timed Intercourse, IUI and IVF. A point of contact for patients throughout infertility treatment journey, discuss billing questions that may need to be reviewed. Collect payments via cash, check or credit card, collect cryopreservation agreement forms, collect contracts for various treatment cycle programs. Scan paper documents into patient’s records, and obtain authorizations for various fertility procedures and treatments. Schedule appointment using Misys/Nextgen scheduling system for consultations, follow ups, and monitoring visits. Complete daily collection logs. Assist patients with the process of using donor eggs/embryos to expand their families. Verify insurance benefits through payor website or contacting provider services. Schedule phone calls with patients to discuss expected coverage and patient responsibilities for services. Show less

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  Genworth

  Mar 2024 - now

  Senior Claims Specialist

  Service claim inquiries via incoming phone calls and written correspondence. At times, may handle outbound calls as well. Process transactions to meet customer needs including address changes, stop payments, and related correspondence. Initiate daily contact with internal and external customers, working to simplify and educate customers on product features. Diffuse escalated situations through analyzing, partnering, and resolving complex customer issues.