THOMAS AZAMOSA (SPECIALIST INFRASTRUCTURE ENGR,ICSL)

Experience

• 

  RACMAC

  Aug 2005 - Feb 2008

  Field Support Engineer (Racma Engineering)

  I worked as CCTV /Fire alarm and Access control Engineer.

• 

  Information Connectivity Solutions Limited - ICSL

  Apr 2008 - Sept 2014

  Installation and configuration of Ubiquity and Cambium networks microwave radios,SAF,ceragonInstallation, configurations and deployment of wireless access points/routers – Mikortik, cisco ,fortinet, RV042,TP-Link ,Linksys & D-link range of devices.Responsible for Site and Microwave Line of Sight Survey.On-site and remote troubleshooting and resolution of client’s equipments and network devices. General client & client issues management.Service Support Analyst.Providing an initial assessment of requests; attempt to resolve them or escalate where necessary, based on agreed service levels. Keeping customers informed on status and progress made on their fault logged.Monitoring and escalating all incidents according to agreed service levels.Monitor and report trends and observations with the networkOffer recommendations for network enhancement based on observationsTroubleshooting effectively and report efficiently network outages.Troubleshoot and identity faults, alarms and anomaly across the entire networkEnsuring 99.9% availability of Core Network See less Show less

  • Specialist Core Engineering

    Oct 2013 - Sept 2014

  • Wireless / Service Support Engineer

    Apr 2008 - Oct 2013
• 

  Information Connectivity Solutions Limited - ICSL

  Nov 2014 - now

  Assisgn jobs on Microwave related projects to team members with follow up and cordination.Acts as L3 support engineer on all platforms.Provides weekly/monthly reports on provisionings.Acts as support engineer on IP related issues across the domains.Carry out Network integration ,health check and optimizationResponsible for managing the delivery of critical ProjectsCordinate with Fiber vendors on link optimization and upgrade testCordinate with Fiber vendors for uplink GPON Trunk to connect at our PoPs and agree on VLANsVerifies backbone throughput results after installation using bandwidth test toolWork with connectivity unit on optimization and re route of lastmile links (microwave) for better user experienceTroubleshoot network issues within specified SLA timelinesLiaison with third-party vendors to deliver Core Network projects and Client Solutions Plan by prioritizing customer, staff and organizational requirementsWhen needed, serve as part of the escalation path for operational issuesResponsible for a wider perspective of metrics achievementRun, analyze reports and create action items to improve the operation and ensure metrics achievementOpen communication with the delivery team to review team’s status, metrics, possible issues/needs and proceed with actions. Also to keep the managers updated on latest news, action plans, etcConcurrent meetings with customer’s managers, if neededEnsure that the support team meet KIPs and SLAAttend regular operational and business review meetingsParticipate in the review processes and workflow to diagnose areas for improvementCreate, implement and maintain business processesProactively proposes improvement plans where gaps are noticedPerformance management and people development Traffic Engineering Show less Network EngineerMarch 2014 – PresentEmployment Location4th Roundabout, Lekki-Epe Expressway, Oando Filling Station Beside Rubby Garden• Plan, design and optimize core and access network to support all clients with various forms of traffics.• Plan and design network infrastructure (nodes, sites & links) for IP/MPLS, Core IP backbones.• Develop and manage the IP addressing scheme, allocation and distribution for all network nodes and elements in the Core IP & IP/MPLS backbone.• Plan all IP backbone integration, node integration and new service introduction.• Configuration and troubleshooting issues with upstream providers.• Point of contact for third parties link carrier providers on technical implementation and troubleshooting.• Analyzing and troubleshooting of complex network faults. • Network design, planning, testing, implementation and assistance in the maintenance of all routers, switches and data transport equipment to ensure optimum performance at all times. • Working with closely wireless field engineers to integrate new network links and resolve Network issues.• Maintain the network circuit redundancy via layer 2 switching to minimize network downtime.• Configuration and installation of Cisco routers, switches, and other devices in enterprise Networks. i.e Cisco router 29xx, 19xx, 18xx,38xx,76xx,72xx Cisco switches 35xx,29xx,36xx.• 3rd level technical support for Customer Support, Satellite team and Wireless team.• Security Policy to ensure safety of core devices. See less• Responsible for configuring and maintaining client Fortinet and Cyberoam Firewalls• Conduct,monitor and inspect jobs done in ICSL and collocating Pops to ensure conformity to ICSL standard therby reducing the cost of operations•Ensure right allocation of breakers,cables and rack space for customer provisioning•Coordinate infrastructure maintenance to ensure it is done in line with PoP operations process Show less

  • IP Core Transmission Specialist

    Jul 2019 - now

  • IP-Core Transmission Specialist

    Nov 2014 - now