Jennifer Trainer

Experience

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  Colorado Department of Public Health and Environment

  Mar 2004 - Jun 2012

  *Utilized lean methodologies to establish rapid activation protocols for nerve agent antidotes, 12hour mass medical countermeasure distribution & 48 hour mass prophylaxis dispensing *Elevated the State of Colorado’s SNS program assessment scores to the top quartile in the nation, &established federally recognized best practices in rapid medical countermeasure distribution.*Design & direct multiple full-scale exercises statewide. Notable exercise leadership & design: o Denver Paramedics Functional Activation (Nerve agent antidote activation, deployment & inventory control o Operation Cache Flow (Comprehensive nerve agent antidote deployment, scene &patient management, security functions)o Swedish Inventory Management (Nerve agent antidote chain of custody, law enforcement escort and security functions)o Southeast Full Scale Exercise (Comprehensive SNS deployment, Inventory management and control, distribution planning, security functions with over 45 participating federal-local-state and private industry partners)PREPAREDNESS PLANNING ACCOMPLISHMENTS: *Led the response to Colorado’s first emergency deployment of the federal Strategic National Stockpile. *Served as the state's lead for medical countermeasure distribution planning & emergency mass prophy planning for the 2008 Democratic National Convention.*Established the state’s first medical treatment stockpile for radiation emergencies. *Established the state’s first effective rapid nerve agent antidote distribution plans, utilizing EMS agencies for rapid deployment. *Innovated partnerships with the Colorado State Patrol to create rapid, single point activation protocols. *Served as the lead for Emergency Support Function #8 during multiple emergency events *Expedited the 24 hour deployment of antiviral caches in response to an emergency.Response recognized by federal partners as an example of successful preparedness planning and its application outside of standard emergency response. Show less *Serve as the state authority for emergency response planning and equipment purchases conducted by 72 hospitals statewide under the HRSA Hospital Preparedness Grant. *Review hospital plans, communicate standards and provide recommendations to ensure all hospitals had basic and surge capacity in; • staffed and available patient beds• negative pressure isolation• Level C personnel protective equipment• patient decontamination*Develop standards and recommendations to establish hospital and EMS provider agency caches of trauma and burn care medical supplies and equipment and emergency prophylaxis for personnel and their family members.*Coordinate grant requirements with applicable Joint Commission Standards.*Responsible for the successful procurement, system customization and statewide implementation of a web-based patient transport system (EMSystem) that allowed for real time communication between hospitals and emergency medical services providers. *Transformed EMSystem from its primary use as a divert status communication tool exclusive to hospitals and EMS in Denver to being a statewide resource that broadened emergency preparedness communication among over 70 hospitals, 400 EMS agencies, 50 Emergency Managers, law enforcement and various public health partners. Enhanced the use of the tool to meet security information analysis needs. Show less

  • Strategic National Stockpile Manager

    Jul 2007 - Jun 2012

  • Healthcare Surge Capacity Coordinator

    Mar 2004 - Jul 2007
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  Colorado Department of Public Health & Environment

  Jun 2012 - Oct 2014

  Design and manage a program for ongoing process improvement in the Prevention Services Division that is built on a foundation of Lean and Project Management principles. Develop sustainable methods for empowering staff and program management in identifying opportunities to improve administrative and cost efficiency as well as enhance the customer experience of Prevention Services programs statewide.Design and facilitate rapid improvement events, and other methods of root cause analysis, value stream mapping and problem solving for the purpose of improving customer service delivery and program efficiency.Expedite the development and maintenance of the Division's performance plan, in accordance with the SMART Government Act. Instruct program managers on the Department's Performance plan and offer guidance and consultation in the identification and ongoing measurement of division performance goal data and strategic policy initiativesDevelop tailored project management plans to include detailed recommendations regarding the resources, timelines, tools and methods to be applied in identifying solutions. Oversight and daily management of the Operations Unit, which includes the creation, revision and implementation of division wide policies, procedures, guidelines and resources. Show less *Redesign the Amendment 35 Grant program management and grant making process to create coordination, sustainability and accountability *Assess branch capacity to recommend and implement a centralized operations unit to meet the administrative, procurement and programmatic needs. *Serve as the Lean Deployment manager for the division. Facilitate rapid improvement events, structured problem solving, adherence to completion plans and foster a commitment to ongoing process improvement.*Redesign the FDA Tobacco Retailer Compliance Enforcement program to operate with a reduction in FTE and eliminate administrative inefficiencies. *Develop project management plan and train program managers in the coordinated management of a combined chronic disease and school health grant spanning four programs across two State agencies.PROCESS IMPROVEMENT ACCOMPLISHMENTS: *Established standard cadence for information distribution*Leveraged staff workload *Created standard operating procedures *Centralized and improved grant and record keeping practices to eliminate duplication, enhance customer service and ensure audit compliance *Established grant coordination meetings to consolidate more than 12 standing meetings into one monthly meeting*Designed the vision of an interactive information experience for grantees and leadership to identify gaps in strategy and funding portfolios, and opportunities for collaboration and resource sharing *Standardized 90% of the process steps and application contents in grant making procedure with the goal of reducing the administrative burden and complexity of the application process for customers statewide.*Analyzed statute and applicable regulations to recommend opportunities for alignment and distinction among the three A35 grant programs. Show less

  • Process Improvement & Operations Manager, Prevention Services Division

    Jul 2014 - Oct 2014

  • Healthy Living & Chronic Disease Prevention Branch Operations Manager

    Jun 2012 - Jul 2014
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  Metro Community Provider Network

  Oct 2014 - Oct 2018

  Director, Environment of Care

  Redesigned safety program from an armed security presence to a rebranded courtesy and safety advocate model based on the model of community policing. Reset the vision and integrated patient centered policies, customer service focus and nonviolent crisis prevention intervention trainingDevelop facility maintenance programs and schedules to enhance the aesthetic and quality of the care environment and human experienceLead multiple construction & renovation projects from grant application, procurement and selection, project and contractor management, design and opening to the community Oversee the operations and service improvement of the Customer Care/Call center Show less

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  STRIDE Community Health Center

  Oct 2018 - Oct 2023

  Oversee enterprise risk management that encompasses the identified risk categories of Clinical, Financial, Technological, Human and Environmental. Lead and ensure maintenance of accreditations and successful completion of regulatory surveys. Ensure the development and integration of an organizational operating system that serves as a central repository/source of truth regarding regulatory and accreditation requirements Oversee ethical and timely investigation and closure of alleged breaches of laws, regulations and policies and patient grievances and advise appropriate organizational response actions. Show less Design and build an effective patient experience program, structured to operate successfully and scale efficiently, so that the unified platform allows action based consumer feedback. Identify, plan, design and implement strategies to achieve excellence in patient experience and satisfaction while also promoting a culture of patient-centered care across the entire organization. Integrate infrastructure and facility designs, concepts, and new access points around an enhanced model that supports patient demands and needs; creating the optimal experience for patients Enhance external partnerships in the creation of an atmosphere of collaboration and support around a shared patient population; ensuring we support the comprehensive needs of patientsLead teams in translating insights into strategic frameworks, and innovative recommendations, enabling MCPN to offer solutions that are desirable, innovative and patient centered. Skilled in program development and redesign with an emphasis on enhancing customer service, increasing accountability and improving efficiency.Demonstrate dedication to ongoing process improvement with experience in: root cause analysis, structured problem solving, group facilitation and brainstorming techniques, and voice of customer techniques Show less

  • Director Of Compliance

    Aug 2022 - Oct 2023

  • Director, Patient Experience

    Oct 2018 - Aug 2022
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  Colorado Department of Public Health and Environment

  Aug 2023 - now

  Tobacco Program Manager