Nicholas Sacco

Experience

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  Walgreens

  Aug 2007 - Aug 2011

  Pharmacy Technician & Photo Technician

  Conferred with customers to provide information about products and services via telephone or in person. Solved customer problems and checked to ensure that appropriate changes were made to resolve problems. Cashiered and determined charges for services requested, collected payments, and arranged change. Data Entry of personal information of patients and ensure the safety of their information.

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  Henderson Chevrolet

  Jul 2011 - Oct 2013

  Sales Associate Representative & Porter

  Conferred with customers to provide information about products and services via telephone or in person. Solved customer problems and checked to ensure that appropriate changes were made to resolve problems with their new vehicles. Maintained records of customer interactions or transactions, recorded details of inquiries, complaints, comments and actions taken. Management of Equipment and Inventory of vehicles at the store. Transport of Customers and Delivery of Vehicles (Driver). Management of Vehicle Transportation to and back form Events Show less

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  Atlantic Aviation

  May 2014 - Oct 2017

  Tow Certified Line Service Technician

  Manage daily plans, activities, and assignments while maintaining a safe environment. Refueled of all Types of Aircraft. Strategic Placement / Organization by towing of all types of Aircraft. New Employee Training of new incoming line service technician and technician that are in the tow program. Customer Service and handling incoming and outgoing VIP needs as requested. Lifting and Moving of Heavy Equipment

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  Vegas.com

  Feb 2018 - Dec 2018

  Driver

  Managed store organization and cleanliness. Solved problems and checked to ensure that appropriate changes were made to resolve problems with the vehicles. Management of Equipment and Inventory of vehicles at the store. Transport of and Delivery of Vehicles (Driver). Management of Vehicle Transportation to and back form Events. Lifting and Moving of Heavy Equipment

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  Mercedes-Benz of Henderson

  Dec 2018 - Jul 2019

  Manager

  Managed store organization and cleanliness. I Solved customer problems and checked to ensure that appropriate changes were made to resolve problems with their new vehicles. Management of Equipment and Inventory of Supplies of the Shop. Transport of VIP Customers and Delivery of Vehicles. Hire, Recruit, and train Quality team members. Maintain first-rate customer satisfaction at all times. Develop and maintain productive employee relationships. Develop safety programmes that reduced incidents by more then 50% in one year. Oversaw inventory, ordered new equipment, and Scheduled repairs for damaged machinery. Show less

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  TPx

  Aug 2019 - Dec 2023

  Managed Services Repair

  Gather detailed and accurate information from customers on the service issue they are reporting. Update the customers, vendors and internal systems according to the established guidelines. Customer Repair Specialists are responsible for testing to confirm trouble using TPx network equipment. Respond quickly and appropriately to fraud alerts. Knowledgeable in DSCI equipment to include but not limited to Polycom Phones, ATAs, and routers. Able to navigate and process information using systems DSCI and vendor systems. Work special projects as assigned. Cover repair as part of the repair team. Manage customer initiated requests in the TPx DASH portal. Log into the repair call center and answer calls as presented to maintain an 85% service level of calls answered within 30 seconds. Show less

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  LAS VEGAS AREA COUNCIL, INC., BOY SCOUTS OF AMERICA

  Jan 2024 - now

  District Executive