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Monica A. Araujo Cantanhede

Monica A. Araujo Cantanhede

Process Analyst

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  • Timeline

  • About me

    Delivery Manager | RTE | ServiceNow ITSM & CSM Specialist | PSM I

  • Education

    • King George International College

      2010 - 2010
      English as a second Language Língua Inglesa

      Activities and Societies: English as Second Language - Course

    • Instituto Federal de Educação, Ciência e Tecnologia de São Paulo - IFSP

      2006 - 2009
      System Analysis

    • Universidade de São Paulo

      2010 - 2012
      Project Management in IT

    • PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul

      2020 - 2021
      Pós-graduação Lato Sensu Psicologia Positiva

  • Experience

    • Hexa Solution

      Jan 2007 - Apr 2008
      Process Analyst

      - Responsible for Business Requirements Analysis, Functional Specification, Tests Execution, and Sotware Quality Assurance.

    • IBM

      May 2008 - Apr 2012
      IT Continuity Coordinator

      - Responsible for the Development and Maintenance of the IT Continuity Plans (internal) according to the IBM Global Standard in an International Project.- Management of Disaster Recovery Projects, including resources and activities coordinating Reports development, customer and internal meetings;- Responsible for the Quality Assurance of the Processes Department ( Adherence to ISO 20000, ISO 9000).

    • Level 3 Communications

      Apr 2012 - Dec 2013
      Process Specialist

      - Responsible for the Configuration Management Process Improvement and Auditing.- Implementation of Configuration management process based on ITIL framework using Symantec Tool (Altiris). Participation in the integration with other processes and tool modules. (Change, Incident and Request ). - Support and Trainning to Operations and Delivery Teams in the Organisation.

    • Cosin Consulting

      Jan 2014 - Jul 2014
      Sr IT Analyst

      - Responsible for Business Requirements Analysis, Functional Specification in a Project based on SCRUM Framework. (Project in a Large Financial Institution )

    • Atos Consulting

      Jul 2014 - May 2015
      Process Consultant

      Consultant in the IT Services Management Process Projects (Telecommunications Company).

    • Grupo Seta

      Jan 2015 - Jan 2017
      Process Management Coordinator

      Coordination of Process Team and Projects. (Retail Company)

    • Via Varejo SA

      Mar 2017 - Jul 2017
      Business Process Management Consultant

      Responsible for Projects of Business Process Mapping and Improvement (Retail Company).

    • Cognizant

      Aug 2017 - Dec 2019
      Process Consultant

      Responsible for IT Process and Performance Management of an Application Management Services Contract in Latin America. (Pharmaceutical company)

    • Accenture

      Jan 2020 - now

      • IT Manager

        Jun 2022 - now

      • Associate Manager

        Jan 2020 - Jun 2022

  • Licenses & Certifications

    • ITIL Foundation

      EXIN your ICT competence partner
      Dec 2008

    • COBIT 5 Implementation

      APMG-International
      Apr 2015

    • ISO 20000 Foundation

      EXIN
      Aug 2012

    • Professional Scrum Master

      Scrum.org
      Sept 2018

    • Certified Implementation Specialist - CSM

      ServiceNow
      Aug 2020

    • ISO 27002 Foundation

      EXIN
      Oct 2013

    • Certified Implementation Specialist - ITSM

      ServiceNow
      Feb 2020

    • Certified System Administrator

      ServiceNow
      Jan 2020