Jenny Guo

Experience

• 

  Hong Kong Kitchen

  May 2001 - Jul 2009

  Waitress, Cashier
• 

  China Express

  Jul 2009 - Nov 2015

  Conveyed products and promotions to customers in order to increase company profits• Experienced in taking orders and relaying to kitchen staff, and served with a smile• Ensured that customers are enjoying their meals and that they do not have any problem with their food or beverage• Sharpened communication skills by resolving customer complaints and creating a healthy environment

  • Waitress, Cashier

    Oct 2009 - Nov 2015

  • Waitress

    Jul 2009 - Oct 2009
• 

  Abercrombie & Fitch

  Oct 2013 - Jul 2014

  Floor Model

  Retained ample knowledge about the company's products in order to be sales oriented and customer focused• Provided customer service by greeting and assisting customers, and responded to customer inquires and complaints• Operated cash register for cash and credit card transactions; handled returns and exchanges • Organized clothing displays and made sure the floor always looked neat and presentable; stocked and replenished merchandise according to store merchandising layouts• Created and maintained long-term relationships with customers to represent the company in a positive manner and ensure recurring business Show less

• 

  Georgia State University

  Sept 2014 - Dec 2014

  Notetaker for Students

  Interacted with the Office of Disability services to ensure the students were satisfied • Took legible detailed notes and compiled them to be distributed by the professor to the students who needed academic accommodation• Committed to attend every single class to fulfill the responsibility of providing help to the students to further their education• Provided copies of any taken notes to the professor in a timely manner to ensure that the students receive them

• 

  Bento Hut

  Oct 2015 - Aug 2016

  Waitress

  Clarified menu items and delivery options to a diverse range of customers• Enhanced the sales of daily specials and signature dishes by 70% through effective promotion and recommendation to guests • Ensured simultaneous preparation of all orders for a single table and serve in professional manner• Operated POS system to input customer orders to the kitchen and process checks• Trained new staff regarding the restaurant’s procedures, culture and practices – Worked with staff members to provide team oriented service Show less

• 

  Penton

  May 2016 - Jul 2016

  Enterprise Sales Group Intern

  Reported directly to the Director of Strategic Accounts• Updated CRM database with new prospect, sales activity and analytical reporting• Traded conference pre/post communication and documentation with clients and prospects• Performed desk based research to determine additional prospecting opportunities within the government sector

• 

  UPS

  Mar 2017 - now

  District F&A Supervisor in Corporate Security• Manages the daily activities of the Finance and Accounting department in accordance with generally accepted accounting principles (GAAP) and UPS policy.• Provide profitability information to the District Profit Manager to assist the Business Planning Unit teams in developing the district strategy.• Creates and reports on the district business and profit plans to district, region, and Domestic BPU to support district non-operation and operational functions. Creates business plans using historical data and forecasts to effectively plan district expenses and statistics.• Completes weekly cost estimates and monitors monthly expenses to accurately forecast cost results; and initiates and processes journal entries • Serves as district liaison for ad hoc financial duties (e.g., customer counter cash flow analysis, credit extensions, credit card payments, etc.) to ensure financial transactions are properly administered. Show less

  • Corporate Security F&A Manager

    May 2021 - now

  • F&A Supervisor

    Mar 2020 - May 2021

  • Corporate IE Planning Specialist

    Sept 2018 - Mar 2020

  • Pricing Sr. Administrative Assistant

    Mar 2017 - Aug 2018